Ahsay Go Microsoft 365 Backup and Restore

September 16, 2026

Use Ahsay Go to protect your Microsoft 365 user accounts. This includes backup and recovery of individual emails, contacts, calendars, and other mail items in your Microsoft 365 Outlook, files on OneDrive, Personal Site, Teams, Public Folders, and SharePoint, with snapshots/versioning, and retention policy to protect even items that you may have accidentally deleted from your Microsoft 365 user account.

You may be wondering why you need to use Ahsay Go to backup/restore your Microsoft 365. Well, people assume that Microsoft is responsible for backing up everything from your calendars and your emails to your files in SharePoint and OneDrive. The backups performed by Microsoft are to provide a system-wide recovery rather than to facilitate the recovery of individual items for the end user.


Microsoft 365 Backup Capabilities and Limitations

  • Microsoft is only responsible for the Microsoft 365 infrastructure and uptime of the cloud and apps with Microsoft 365. So, if you are relying on Microsoft to protect your organization from data loss, your data and organization are at high risk if you do not implement additional data protection. These are some of the scenarios that Microsoft is responsible for on its cloud platform:

    • Hardware Failure
    • Software Failure
    • Nature Disaster
    • Power Outage

  • On the other hand, Microsoft is not responsible in any of these scenarios, and you have to face the harsh reality that there’s no guarantee of a complete and speedy restoration in case these happens:

    • Accidental Data Deletion (Human error)
    • Malicious Attacks
    • Viruses/Malware
  • Microsoft has a retention policy for mailboxes and public folders that are only up to 14 days to 30 days. To support this, please refer to this article for more information: Learn about retention policies and retention labels.
  • Microsoft has set the same limitations for SharePoint Online and OneDrive. It only stores deleted items for 93 days, once you exceed the retention period, the data is gone indefinitely.
  • End users do not have control over what was backed up and what can be restored.
  • End users have no direct access to the backup data of their Microsoft 365 domains/accounts.

Capabilities of Ahsay Go for Microsoft 365

  • Ahsay Go ensures protection from data loss, ensuring that all information in your Microsoft 365 environment is protected to avoid disruptions to day-to-day operations.
  • We offer a fully flexible retention policy that can be configured by days, weekly, monthly, quarterly, and years compare to Microsoft’s limited retention period which is 14 to 30 days only.
  • Using Ahsay Go, the end-user has access or control over items that will be backed up or restored, whether it is individual items, calendar entries, notes, or even corrupted mailboxes and more.

  • Ahsay Go also provides multiple backup destinations from your Microsoft 365 to your local machine, to any of our supported cloud destinations, and to Ahsay Drive.

  • Flexible restore is also a key feature of Ahsay Go that is designed to have multiple restore options.

    • Local Machine

      Restore your data to your local computer where Ahsay Go is running.

      This option applies to restore of items such as files, images, video, music and more from OneDrive and not items from Outlook mailbox.

    • Original Location

      Restore your data to the original Microsoft 365 account.

    • Alternate Location

      Restore your data to an alternate location of another Microsoft 365 account on the same domain.

    • Alternate Microsoft 365 Organization

      Restore your data to an alternate Microsoft 365 account that has a different domain.

  • Ahsay Go has automated backups and manual (on-demand) backups. You are also able to check the restore and backup status with the corresponding backup and restore reports.

For further discussion regarding Microsoft 365 backup and restore, refer to the following pages:

Documentation