Skip to main content

Troubleshoot Login Problems in Ahsay Mobile

July 29, 2025

When having trouble logging in to AhsayOBM/AhsayACB using the Ahsay Mobile app, here are the possible scenarios that you will encounter:

Although the example screenshots below are for AhsayOBM, the user interface of Two-Factor Authentication is identical on AhsayACB. Thus, these instructions can also be applied to AhsayACB.
Unable to accept notification request

If unable to accept the notification request from the Ahsay Mobile app because of the following reasons:

  • Notification request was not sent to the app because the Ahsay Mobile app is not connected to a network connection.
  • The 5-minute grace period to accept the request has expired.

    Log in with 2FA

You thus have three (3) options:

Log in with 2FA

  • Click Resend to receive another request on your Ahsay Mobile app.

    Log in with 2FA

  • Click the Authenticate with one-time password to authenticate.

    Log in with 2FA

    Enter the one-time password generated in the Ahsay Mobile app and click Next.

    Log in with 2FA

  • Or click the Unable to login link, wherein you can choose to perform Authentication Recovery Procedure or proceed to Unable to login/Do not have any Authenticator App(s).

    Log in with 2FA

    • Authentication Recovery Procedure

      Select the registered mobile device for the 2FA to perform the authentication recovery.

      Authentication Recovery Procedure

      Click the drop-down button to select the country code, then enter the registered recovery phone number to proceed. The last two digits are already indicated by default. Click Next to continue.

      Authentication Recovery Procedure

      After receiving the verification code via SMS, enter the code to AhsayOBM then click Next to continue.

      Authentication Recovery Procedure

      Scan the displayed QR code using the Ahsay Mobile app. Make sure that you are using the latest version of the Ahsay Mobile app.

      Authentication Recovery Procedure

      Once the QR code is detected, click OK to register the mobile device for 2FA.

      Authentication Recovery Procedure

      The mobile device is successfully registered for the AhsayOBM 2FA feature. Click OK to proceed.

      Authentication Recovery Procedure

    • Unable to login/Do not have any Authenticator App(s)

      You will be redirected to contact your backup service administrator for assistance.

      Unable to login

Rejected notification request

If the notification request was rejected because you accidentally tapped Reject on the Ahsay Mobile app.

Rejected Notification Request

You have two options:

Rejected Notification Request

One-time password generated not working

If you lost or are unable to access your mobile device, click the Unable to login link and refer to the previous discussion for instructions.

For Push Notification and TOTP

Unable to login

For TOTP only

Authentication Recovery Procedure

You will be redirected to contact your backup service administrator for assistance.

Authentication Recovery Procedure