Troubleshoot Login Problems in Ahsay Mobile

July 29, 2025

When having trouble logging in to AhsayOBM/AhsayACB using the Ahsay Mobile app, here are the possible scenarios that you will encounter:

Although the example screenshots below are for AhsayOBM, the user interface of Two-Factor Authentication is identical on AhsayACB. Thus, these instructions can also be applied to AhsayACB.

Unable to accept notification request

If unable to accept the notification request from the Ahsay Mobile app because of the following reasons:

Notification request was not sent to the app because the Ahsay Mobile app is not connected to a network connection.
The 5-minute grace period to accept the request has expired.

You thus have three (3) options:

Click Resend to receive another request on your Ahsay Mobile app.
Click the Authenticate with one-time password to authenticate.

Enter the one-time password generated in the Ahsay Mobile app and click Next.
Or click the Unable to login link, wherein you can choose to perform Authentication Recovery Procedure or proceed to Unable to login/Do not have any Authenticator App(s).
- Authentication Recovery Procedure
  
  Select the registered mobile device for the 2FA to perform the authentication recovery.
  
  Click the drop-down button to select the country code, then enter the registered recovery phone number to proceed. The last two digits are already indicated by default. Click Next to continue.
  
  After receiving the verification code via SMS, enter the code to AhsayOBM then click Next to continue.
  
  Scan the displayed QR code using the Ahsay Mobile app. Make sure that you are using the latest version of the Ahsay Mobile app.
  
  Once the QR code is detected, click OK to register the mobile device for 2FA.
  
  The mobile device is successfully registered for the AhsayOBM 2FA feature. Click OK to proceed.
- Unable to login/Do not have any Authenticator App(s)
  
  You will be redirected to contact your backup service administrator for assistance.