Ahsay Mobile Limitations

March 26, 2026

For Android Devices

  • Backup of documents is only supported for documents stored in the internal storage of Android devices.
  • Backup of HEIF and HEVC media files from iOS, stored on Android, are not supported.
  • Restore of HEIF and HEVC media files from iOS are supported in Android devices. However, a third-party app is needed to view these media types on the Android device.

For iOS Devices

  • Backup of photos and videos synchronized from iTunes are not supported due to iOS limitation.
  • EXIF (Exchangeable Image File Format) meta data of photo and video files are not retained after restore, except last modified data and time.
  • Backup of document is not supported.

For Both Android and iOS Devices

  • Mobile Backup is not supported on AhsayCBS.
  • Maximum number of mobile devices that can be paired with AhsayOBM/AhsayACB user accounts for mobile backup is 10.
  • Backup of photos, videos, and documents are only supported if they can be opened by the mobile device’s built-in application.
  • The timestamp of photo and video files are not retained after restore.
  • Current release does not support backup/restore of multiple snapshots. Only the latest backup snapshot is available to be restored.
Documentation