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Run on Server Restore for Microsoft 365

July 21, 2025
  1. Click the User icon on the User Web Console.

    User Icon

  2. Click Backup Set from the left panel, then select Restore under "Execute Job" drop down menu and click Run.

    Restore

  3. Choose the data to be restored. The screen that will be displayed will depend on the type of account used for authentication.

    If business account is used:

    For AhsayOBM, select to restore from Users, Teams, SharePoint Sites or Public Folders.

    Select Items To Restore

    For AhsayACB, select to restore from Users or Public Folders.

    Select Items To Restore

    Choices for data to be restored will depend on the data that was backed up. Only one type of data can be restored at a time, e.g. if you choose to restore Users and Teams you can restore Users first then after the restore process, do the restore for Teams next.

    If personal account is used, AhsayOBM and AhsayACB will have the same screen displayed. Select to restore from a specific backup job, or the latest job available from the drop-down menu.

    Select Items To Restore

    Click Next to proceed.

    From Users

    For AhsayOBM, Users can be sorted alphabetically or by User Group. There is also a search function if there are many Users listed. Click on the user that will be restored.

    Select Data To Restore

    Select the item(s) you would like to restore. You can also choose to restore backed up file from a specific backup job of your choice using the drop-down menu at the top.

    Items can be restored from:

    Outlook

    If the checkbox beside Outlook is ticked, then all the items under "Outlook" will be restored.

    Select Items To Restore

    Items can also be filtered according to keyword and/or the received date. Set the From and To dates of the items then click Show.

    Filter Items

    Specific items can also be selected. There is a preview function that will let you see the content so you can check if you want to restore it.

    Select Items To Restore

    To do this click Preview. In the Preview Email window you can restore and download the email by clicking Quick Download then Continue.

    Preview Function

    Quick Download

    After the download is complete, a zip file will be created that contains the file. Click Close once done.

    Quick Download

    You can also download just the attachment by clicking on the attachment itself.

    Download Attachment

    Click Continue to proceed.

    Quick Download

    Click Close once done.

    Outlook (Archive)

    If the checkbox beside Outlook (Archive) is ticked, then all the items under "Outlook (Archive)" will be restored.

    Outlook (Archive)

    Same as "Outlook", items can be filtered according to keyword and/or received date. Specific items can also be selected. There is a preview function that will let you see the content so you can check if you want to restore it. For instructions on how to use the preview function please refer to the instructions discussed above.

    Outlook (Archive)

    OneDrive

    If the checkbox beside OneDrive is ticked, then all the items under "OneDrive" will be restored.

    OneDrive

    Specific items can also be selected. There is a download function that will let you download the item.

    OneDrive

    Click Download to download the item. Click Continue to start the download and restore. After the download is complete, a zip file will be created that contains the file.

    Quick Download

    Quick Download

    Personal Site

    If the checkbox beside Personal Site is ticked, then all the items under "Personal Site" will be restored.

    Personal Site

    Specific items can also be selected. There is a preview function that will let you see the content so you can check if you want to restore it. For instructions on how to use the preview function please refer to the instructions discussed above.

    Personal Site

    Teams Chat

    If the checkbox beside Teams Chat is ticked, then all the items under "Teams Chat" will be restored.

    Teams Chat

    Specific items can also be selected to be restored. There is a download function that will let you download the chat directly. Click the Quick Download (HTML) link.

    Teams Chat

    Teams chat will not be restored to the original thread. Instead, it will only be restored as data export in HTML format stored in the local machine or OneDrive.

    Click Continue to start the download and restore. Click Close once done.

    Quick Download

    Quick Download

    Click Next to proceed.

    From Teams

    Click on the Group that will be restored. There is also a search function if there are many Groups listed.

    Teams

    Select the item(s) you would like to restore. You can also choose to restore backed up file from a specific backup job of your choice using the drop-down menu at the top.

    Items can be restored from:

    Group Mail

    If the checkbox beside Group Mail is ticked, then all the items under "Group Mail" will be restored.

    Teams Group Mail

    Specific items can also be selected. There is a preview function that will let you see the content so you can check if you want to restore it. For instructions on how to use the preview function please refer to the instructions discussed above.

    Teams Group Mail

    Group Site

    If the checkbox beside Group Site is ticked, then all the items under "Group Site" will be restored.

    Teams Group Site

    Specific items can also be selected. There is a preview function that will let you see the content so you can check if you want to restore it. For instructions on how to use the preview function please refer to the instructions discussed above.

    Teams Group Site

    Teams Channel

    If the checkbox beside Teams Channel is ticked, then all the items under "Teams Channel" will be restored.

    Teams Channel

    Specific items can also be selected to be restored. There is a download function that will let you download the item directly. For instructions on how to use the download function please refer to the instructions discussed above.

    Teams Channel

    Posts in Teams Channel will not be restored to the original thread. Instead, it will only be restored as data export in HTML format stored in the local machine or OneDrive.

    From SharePoint Sites

    Click on the Sites that will be restored. There is also a search function if there are many Sites listed.

    SharePoint Sites

    Select the item(s) you would like to restore. You can also choose to restore backed up file from a specific backup job of your choice using the drop-down menu at the top.

    There is a preview function that will let you see the content so you can check if you want to restore it. For instructions on how to use the preview function please refer to the instructions discussed above.

    SharePoint Sites

    From Public Folders

    Click on the Public Folder that will be restored. There is also a search function if there are many Public Folders listed.

    Public Folders

    Select the item(s) you would like to restore. You can also choose to restore backed up file from a specific backup job of your choice using the drop-down menu at the top. There is a download function that will let you download the item. For instructions on how to use the download function please refer to the instructions discussed above.

    Public Folders

  4. The choices for the restore location that will be displayed depends on the account type used during authentication, data and restore method selected. There are two restore methods available: Restore items to Microsoft 365 and Save archive files to a destination.

    Restore Methods for Microsoft 365

    Restore Items to Microsoft 365

    If Restore items to Microsoft 365 is selected, there are three options for the restore location:

    Original

    To restore to original, select Original.

    Here are examples for the different data types:

    Users

    Restore Items to Microsoft 365 for Users

    Teams

    Restore Items to Microsoft 365 for Teams

    SharePoint Sites

    Restore Items to Microsoft 365 for SharePoint Sites

    Public Folders

    Restore Items to Microsoft 365 for Public Folders

    Select the version history, whether Restore all versions or Restore latest version only.

    Version History

    The Version History will only be displayed when restoring OneDrive and Sharepoint items.

    Click Show advanced option to configure other restore settings.

    Advanced Option

    • Mode

      Advanced Option

      There are two choices for the mode:

      • Overwrite when exist

        If the data that you will be restoring is already available in the Microsoft 365 account, then you have a choice to overwrite the existing data.

      • Skip when exist

        If the data you will be restoring is already available in the Microsoft 365 account, then you have a choice to skip and move to the next one.

    • Verify checksum of in-file delta files during restore

      By enabling this option, the checksum of in-file delta files will be verified during the restore process. This will check the data for errors during the restore process and create a data summary of the in-file delta files which will be included in the report.

    Click Restore to start the restoration.

    Alternate

    To restore to alternate user/group/site/public folder, select Alternate.

    Advanced Option

    To configure other restore settings please refer to the instructions discussed above.

    Click Next to proceed.

    Select the alternate user/group/site then click Restore to start the restoration.

    Here are examples for the different data types:

    Users

    Choose User

    Teams

    Choose Team

    SharePoint Sites

    Choose Site

    Public Folders

    Choose Public Folders

    Alternate login account

    To restore to a different login account, select Alternate login account. Then select the "Region".

    Restore to Alternate Login Account

    To configure other restore settings please refer to the instructions discussed above.

    Click Test.

    Click Authorize.

    Authorize Login

    Login to your Microsoft 365 account then copy and paste the authorization code then click OK. Click Next to proceed.

    Copy and Paste Authorization Code

    Select the alternate user/team/site/public folder then click Restore to start the restoration.

    Here are examples for the different data types:

    Users

    Choose User

    Teams

    Choose Team

    SharePoint Sites

    Choose Site

    Public Folders

    Choose Public Folders

    For backup sets where personal account is used for authentication, there will only be two restore locations available for selection. These are: Original and Alternate login account.

    Available Restore Location

    Save Archive Files to a Destination

    If Save archive files to a destination is selected, there are three options for the restore location:

    Local

    Restore to Local is available for all data types. To restore to Local, select Local.

    Save Archive Files to Local Destination

    To configure other restore settings click Show advanced option.

    Advanced Option

    Verify checksum of in-file delta files during restore

    By enabling this option, the checksum of in-file delta files will be verified during the restore process. This will check the data for errors during the restore process and create a data summary of the in-file delta files which will be included in the report.

    Click Restore to start the restoration.

    For AhsayACB, restore location that will be available is only Local.
    OneDrive of Original Microsoft 365 organization

    Restore to OneDrive of Original Microsoft 365 organization is only available for the following data types: Users and Teams.

    Select OneDrive of Original Microsoft 365 organization from the dropdown menu.

    Save Archive Files to OneDrive of Original Microsoft 365 Organization

    Users can be notified if an item is restored to their OneDrive. You can opt to send the notification message by email and/or to Teams Chat.

    Notification Option

    If you prefer to send the notification by email, provide the email address where it will be sent. You can provide several email address(es) by separating it with a comma.

    Email Notification

    Here is a sample of the email notification that will be sent.

    Email Sample

    To configure other restore settings please refer to the instructions above.

    Click Next to proceed.

    Select the user. Then click Restore to start the restoration.

    Choose User

    OneDrive of Alternate Microsoft 365 organization

    Restore to OneDrive of Alternate Microsoft 365 organization is only available for the following data types: Users and Teams.

    Select OneDrive of Alternate Microsoft 365 organization from the dropdown menu.

    Save Archive Files to OneDrive of Alternate Microsoft 365 Organization

    Select the "Region".

    Region of Microsoft 365

    To configure notification settings please see instructions above.

    Click Test.

    Click Authorize.

    Authorize Login

    Login to your Microsoft 365 account then copy and paste the authorization code then click OK. Click Next to proceed.

    Copy and Paste Authorization Code

    Select the user. Then click Restore to start the restoration.

    Choose User

  5. To see the status showing "Restore is Running" when the restore job is in progress, you need to click Back to go back to the Manage Backup Set screen.

    Restore is Running

    Another way to monitor the restore status is from the Live Activities.

    Live Activities Icon

    Restore Status