AhsayCBSTeams Chat Backup Scenarios
Examples for AhsayOBM where backup scope selected is Entire organization
Example No. 1
You are required to backup Microsoft 365 user Tom.
Selection
Backup scope: Entire organization
Microsoft 365 user: Tom
Data type: Teams Chat (assuming no Outlook or Personal Site Data) and OneDrive
Scenario
Tom is in a group Teams Chat which includes Amy, Joe and Teresa.
They chat about their project within the group, share files, etc.
If you create a Backup Set and select only Tom; it will include only messages sent by Tom for the 1:1 group chat where Tom is included.
It will only include files that Tom had attached. It will not backup file attachments from the other three participants.
There will be warnings after backup that items were not backed up when not all the users involved in the conversation are selected for backup. This is a sample of the warning that can be viewed from the backup report “Messages for users “Joe Smithson (Email: joe.smithson@lebshama.com), Amy Smithers (Email: amy.smithers@lebshama.com), Teresa Smits (Email: teresa.smits@lebshama.com)” in Chat “Joe SmithsonAmy Smithers, Teresa Smits, Tom Smith, ” will skip to backup cause users are not selected”.
When you restore from this Backup Set to choose this group Teams Chat you will only see messages from Tom. Check the screenshot of the actual conversation above, as you can see the messages from the other users were not backed up.
You will only be able to download and/or restore files shared by Tom. This means you will need to include the other users in your Backup Set Source selection if you want to be able to download and/or restore the files they shared. In the screenshot below, only files shared by Tom will be listed.
Example No. 2
You are required to backup Microsoft 365 user Joe.
Selection
Backup scope: Entire organization
Microsoft 365 user: Joe and Tom
Data type: Teams Chat (assuming no Outlook or Personal Site Data) and OneDrive
Scenario
Joe has 1:1 chat with Teresa, and they shared files with each other.
Joe has 1:1 chat with Tom, and they shared files with each other.
If you create a Backup Set and select only Joe and Tom, it will include Joe’s chat message with Tom, and files shared by Joe and Tom. It will not include Teresa’s chat message and file attachments.
There will be warnings after backup that items were not backed up when not all the users involved in the conversation are selected for backup. This is a sample of the warning that can be viewed from the backup report “Messages for users “ Teresa Smits (Email: teresa.smits@lebshama.com)” in Chat “Joe SmithsonTeresa Smits, ” will skip to backup cause users are not selected”.
When you restore from this Backup Set to choose from Joe’s list of chats, you can open the conversation between Joe and Tom, you can also restore any files they shared with each other.
The chat displays messages from Joe and Tom.
Files shared between them can also be downloaded and/or restored.
But when you click on the conversation with Teresa, you will see the chat messages from Joe only. Please refer to the screenshot of the actual chat above.
Only the file that Joe shared with Teresa will be available for download and/or restore. Files that were shared by Teresa will not be available since she was not selected in the Backup Source Selection.
Example No. 3
You are required to backup Microsoft 365 user Joe.
Selection
Backup scope: Entire organization
Microsoft 365 user: Joe and Tom
Data type: Teams Chat
Scenario
Joe has 1:1 chat with Teresa, and they shared files with each other.
Joe has 1:1 chat with Tom, and they shared files with each other.
If you create a Backup Set, and select only Joe and Tom, it will include Joe’s chat message with Tom. It will not include Teresa’s messages as Teresa is not selected. It will also not include any files attached as OneDrive is not selected.
There will be warnings after backup that items were not backed up when not all the users involved in the conversation are selected for backup. This is a sample of the warning that can be viewed from the backup report “Messages for users “ Teresa Smits (Email:teresa.smits@lebshama.com)” in Chat “Joe SmithsonTeresa Smits, ” will skip to backup cause users are not selected”.
When you restore from this Backup Set to choose from Joe’s list of chats, and open the conversation between Joe and Tom, you can only restore messages.
Files that they shared with each other will be listed under the Files tab, but you cannot download and/or restore them.
And when you click on the download button, this error message will appear because OneDrive is not a selected Data Type, which means the shared file was not backed up since file attachments are saved in OneDrive.
But when you click on the conversation with Teresa, you will see the chat messages from Joe only since Teresa is not selected as a backup source.
Only files shared by Joe will be listed under the Files tab, but it will not be available for download and/or restore.
This error message will be displayed when you click on the download button since OneDrive is not a selected Data Type.
Examples for AhsayACB and AhsayOBM where backup scope selected is This Microsoft 365 user only
Example No. 1
You are required to backup Microsoft 365 user Teresa.
Selection
Backup scope: This Microsoft 365 user only
Microsoft 365 user: Teresa
Data type: Teams Chat (assuming no Outlook or Personal Site) and OneDrive
Scenario
Teresa is in a group Teams Chat which includes Amy, Joe and Tom.
They chat about their project within the group, share files, etc.
If you create a Backup Set, it will include all messages sent by Teresa as well as messages from the other users for the 1:1 group chat where Teresa is included.
It will only include files that Teresa had attached. It will not backup file attachments from the other three participants.
When you restore from this Backup Set to choose this group Teams Chat you will see all the messages in the chat. Please refer to the screenshot of the actual conversation above, as you can see all the messages from all the users were backed up.
You will only be able to download and/or restore files shared by Teresa. In the screenshot below, all the files shared in the chat will be listed.
But you will not be able to download and/or restore the files shared by the other users. When you click on the download button, the message below will be displayed.
Example No. 2
You are required to backup Microsoft 365 user Joe.
Selection
Backup scope: This Microsoft 365 user only
Microsoft 365 user: Joe
Data type: Teams Chat
Scenario
Joe has a 1:1 chat with Tom, and they shared files with each other.
If you create a Backup Set, it will include Joe’s chat message with Tom. But it will not include any files attached as OneDrive is not selected.
When you restore from this Backup Set and open the conversation between Joe and Tom, you can only restore messages.
Files that they shared with each other will be listed under the Files tab, but you cannot download and/or restore them.
And when you click on the download button, this error message will appear because OneDrive is not a selected Data Type, which means the shared file was not backed up since file attachments are saved in OneDrive.