Mobile Backup Requirements

July 21, 2025

Pre-requisites

AhsayOBM/AhsayACB require Mobile Add-on Modules to support mobile backup. The Mobile Backup tab will only be shown on AhsayOBM/AhsayACB if the license module is enabled on the user account.

The image below shows the Mobile add-on module is enabled for this AhsayOBM user account.

Mobile Add-on Module

Although the example screenshot above is for AhsayOBM, the user interface of Settings > Mobile Backup is identical on AhsayACB; these instructions can also be applied to AhsayACB.
  • Backup and/or restore can be performed only if the mobile device is connected to the same local network as the AhsayOBM/AhsayACB machine.
  • Backup and/or restore can be performed if the battery level is not lower than 30% unless Power Saving Mode is disabled.

Inbound/Outbound Port Ranges

For mobile backup, inbound/outbound network traffic must be allowed through the following port ranges:

  • AhsayOBM

    TCP Port: 54000 to 54099
    UDP Port: 54200 to 54299
    Protocol: HTTP

  • AhsayACB

    TCP Port: 55000 to 55099
    UDP Port: 55200 to 55299
    Protocol: HTTP

For the default ports, these are:

  • AhsayOBM

    TCP Port: 54000
    UDP Port: 54200

  • AhsayACB

    TCP Port: 55000
    UDP Port: 55200

Actual TCP and UDP ports can be seen on the AhsayOBM/AhsayACB when pairing a mobile device for mobile backup.

TCP and UDP Ports

Backup while charging Requirement

If the “Backup while charging” feature is enabled, the mobile device should be connected to a power source to resume backup.

Permission Requirement

For Ahsay Mobile app to access the contents on your Android or iOS mobile device, you will be prompted to grant access permission on the following items when you first launch the application. Make sure to Allow these requests when prompted:

Android

  • Auto-Launch and Run in Background

    Auto-Launch and Run in Background settings will vary from Android version and brand. It may only be required on some Android version and brand.

  • Camera

    Camera Permission

  • Read External Storage

    Storage Permission

  • Write External Storage

  • Notifications

    Notifications Permission

iOS

  • Camera

    Camera Permission

  • Face ID

  • Photo Library

    Photo Library Permission

  • Notifications

    Notifications Permission

Battery Requirement

When Power Saving Mode is enabled (This is enabled by default), the User is unable to perform backups if battery level is less than 30%.

Documentation