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AhsayOBM Windows System backup fails: Job flagged as still running

June 2, 2025

Product Version

AhsayOBM / AhsayACB: 7.3.2.0 - 7.5.0.0

Operating System

Windows

Symptom

After a manual MS Windows System or System State backup job that failed with error, sub-sequence backup job cannot be started.

The following warning message is displayed when starting a MS Windows System or System State backup:

Another backup job is still running. Backup skipped.

windows-system-backup-fails-to-start-job-flagged-as-still-running-01.png

Cause

This is a known issue with AhsayOBM / ACB version 7.3.2.0 - 7.5.0.0.

Resolution

To resolve the issue, patch the AhsayOBM / ACB application to version 7.7.0.0 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.