AhsayCBS (DIY)Incorrect client and add-on usage shown for Sub Admin account
May 21, 2025
Product Version
AhsayCBS: 7.3.2.0 - 7.5.0.2
Operating System
All Platforms
Symptom
The AhsayOBM / ACB client quota usage, and add-on modules quota usage display on the AhsayCBS web console at System Settings > Basic > Manage System User > Sub Admin > Backup User Settings > License, for Sub Admin account are incorrect.
The "Used" value for client quota and all add-on module quota are 0, even if there are quota in use:
Cause
This is a known issue with AhsayCBS version 7.3.2.0 - 7.5.0.2.
Resolution
To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.