Cannot upload images with uppercase extensions in CBS branding UI

June 2, 2025

Product Version

AhsayCBS: 7.5.0.0 - 7.5.0.6

Operating System

All Platforms

Symptom

When customizing / branding the AhsayCBS console (e.g. Rebrand Web Console) or backup clients' installer (e.g. Rebrand Clients), if you attempt to upload image files with extension in upper case letters (e.g. about_logo.PNG), the following error message is displayed:

cannot-upload-images-with-uppercase-extensions-in-cbs-branding-01.png

This issue will affect all image files with extension in upper case letter ( e.g. *.GIF and *.ICO )

Cause

This is a known issue with AhsayCBS version 7.5.0.0 - 7.5.0.6.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above.