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AhsayCBS only displays English despite selecting other languages

June 3, 2025

Product Version

AhsayCBS: Pre-7.7.0.0

Operating System

All Platforms

Symptom

AhsayCBS console cannot display any supported languages other than English. Even if another language is selected (e.g. German), English is displayed instead:

cbs-console-only-displays-english-01.png

Cause

This is a known issue with AhsayCBS version pre-7.7.0.0. Translation of some support languages are not yet available.

Resolution

For support of the following languages, upgrade the AhsayCBS server application to 7.7.0.0 or above:

  • Traditional Chinese
  • Simplified Chinese
  • Catalan
  • Spanish
  • French
  • Swedish
  • Greek Modern
  • Hebrew
  • German
  • Portuguese
  • Danish
  • Dutch
  • Basque
  • Lithuanian
  • Hungarian
  • Norwegian
  • Turkish
  • Korean
  • Japanese

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.