Backup data not restorable after converting to Destination Pool

June 2, 2025

Product Version

AhsayCBS: Pre-7.7.0.0

Operating System

All Platforms

Symptom

Data became unrestorable, if the single storage destination (containing the backup data), was converted into part of a Destination Pool via the AhsayCBS console:

backup-data-not-restorable-after-converting-to-destination-pool-01.png

When performing a restore, the following error message is received in the Restore Job Log:

[YYYY/MM/DD hh:mm:ss] [info] error processing stream: com.ahsay.cloudbacko.bs: last block incomplete in decryption
[YYYY/MM/DD hh:mm:ss] [info] [CloudFileSystem.getInputStream] Failed to obtain inputstream for '[BackupFile][ClientPath=directory\path...]

This issue will not affect single storage destination that was converted via the AhsayOBM / ACB client interface. This issue will also not affect Predefined Destination.

Cause

This is a known issue with AhsayCBS version pre-7.7.0.0.

Resolution

Data on the converted destination (converted with AhsayCBS version pre-7.7.0.0) are no longer recoverable.

To prevent this issue from occurring again in the future, patch the AhsayCBS server application to version 7.7.0.0 or above.