Backup data not restorable after converting to Destination Pool
Product Version
Operating System
Symptom
Data became unrestorable, if the single storage destination (containing the backup data), was converted into part of a Destination Pool via the AhsayCBS console:
When performing a restore, the following error message is received in the Restore Job Log:
[YYYY/MM/DD hh:mm:ss] [info] error processing stream: com.ahsay.cloudbacko.bs: last block incomplete in decryption
[YYYY/MM/DD hh:mm:ss] [info] [CloudFileSystem.getInputStream] Failed to obtain inputstream for '[BackupFile][ClientPath=directory\path...]
Cause
This is a known issue with AhsayCBS version pre-7.7.0.0.
Resolution
Data on the converted destination (converted with AhsayCBS version pre-7.7.0.0) are no longer recoverable.
To prevent this issue from occurring again in the future, patch the AhsayCBS server application to version 7.7.0.0 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.