AhsayCBS (DIY)AhsayOBM backup fails during space freeing up – log corrupted error
June 2, 2025
Product Version
AhsayACB / AhsayOBM: Pre-7.15.4.10
Operating System
All Platforms
Symptom
When performing a backup of any type with the option Run Retention Policy after backup enabled, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... | Start running retention policy on backup set "backupset (backupset_id)", "destination (destination_id)" |
| * | ... | ... |
Cause
The error message suggests that one of the backup client statistic log is corrupted.
Resolution
To resolve the issue, patch the AhsayOBM / ACB application to version 7.15.4.10 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.