Scheduled backups missing after AhsayOBM upgrade to v7.3.2.0

May 19, 2025

Product Version

AhsayACB / AhsayOBM: 7.3.2.0

Operating System

Windows / Mac OS X

Symptom

After upgrading the AhsayOBM / ACB client application to version 7.3.2.0, if the user does not login to the client application, all scheduled backup jobs are missing.

Further checking on the Scheduler Debug Log (e.g. debug.log), the following informative message is received and there is no further update to the debug log file afterward:


[YYYY/MM/DD hh:mm:ss][info] Profile is reloaded from server. Reloading scheduler ... Completed
[YYYY/MM/DD hh:mm:ss][info] [BackupSet Name (backupset_id)] Stop scheduler.
[YYYY/MM/DD hh:mm:ss][info] UserScheduler stopped.

This issue will affect AhsayOBM / ACB clients that are manually upgraded, or upgraded by the Auto Update Agent (AUA service).

Cause

This is a known issue with AhsayOBM / ACB version 7.3.2.0.

Resolution

To resolve the issue, login to the AhsayOBM / ACB application once after the upgrade.

This issue had been resolved since AhsayOBM / ACB version 7.5.0.0. Users do not have to login to the client application after upgrading to a future releases.