Skip to main content

Microsoft Exchange DAG Mail backup fails with v6 index migration error

June 3, 2025

Product Version

AhsayOBM: 7.3.2.0 - 7.5.0.2

Operating System

Windows

Symptom

For MS Exchange DAG mail level backup set created by AhsayOBM version 6, after upgrading the client application to version 7.3.2.0 - 7.5.0.2, when performing a MS Exchange DAG mail level backup, the following error message is received in the Backup Job Logs :

[YYYY/MM/DD hh:mm:ss] [info] Migrating index entry Job="Current" Path="Microsoft Exchange" Type="T" from v6 to v7
[YYYY/MM/DD hh:mm:ss] [erro] Unable to do backup, Error= [MigrateV6Index.migrateMultiHostIndices] Failed to deserialize v6 index
...
[YYYY/MM/DD hh:mm:ss] [info] Start running post-commands
[YYYY/MM/DD hh:mm:ss] [info] Finished running post-commands
[YYYY/MM/DD hh:mm:ss] [info] Deleting temporary file C:\Users\org-man\.temp\1449821630967\OBS@100
[YYYY/MM/DD hh:mm:ss] [erro] null
[YYYY/MM/DD hh:mm:ss] [erro] Backup completed with error(s)
This issue will not affect MS Exchange DAG mail level backup set created by AhsayOBM version 7.

Cause

This is a known issue with AhsayOBM 7.3.2.0 - 7.5.0.2.

Resolution

To resolve the issue, patch the AhsayOBM application to version 7.7.0.0 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.