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Cannot customize AhsayACB/OBM names on Client download page

May 19, 2025

Product Version

AhsayCBS: 7.5.0.0

Operating System

All Platforms

Symptom

Product names (AhsayOBM and AhsayACB) on the client download page of the AhsayCBS console cannot be customized.

Having modified the client properties (e.g. %OBM_SHORT_NAME% and %ACB_SHORT_NAME%), AhsayOBM and AhsayACB are still displayed as the product name in the tabs:

cannot-customize-client-names-on-download-page-01.png

Cause

This is a known issue with AhsayCBS version 7.5.0.0.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.