Invalid CSR generated in AhsayCBS (Locality and Country order issue)

Product Version

AhsayCBS: 7.5.0.0 - 7.5.0.2

Operating System

All Platforms

Symptom

When generating CSR via the AhsayCBS console at System Settings > Basic > SSL Certificate, the CSR generated is invalid (cannot be used to purchase a SSL certificate).

The following error messages are displayed when decoding the CSR file generated:

Cause

This is a known issue with AhsayCBS 7.5.0.0 - 7.5.0.2.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above. Generate the CSR file again afterward.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.