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“VHD Mounter - Platform Not Support” error during Hyper-V restore

June 3, 2025

Product Version

AhsayOBM: 7.13.0.0 to 7.x

Operating System

Windows

Symptom

When performing a granular restore of a Hyper-V guest VM on Windows 2008 R2 or Windows 7 machine the following error message is shown by AhsayOBM "VHD Mounter - Operating System (Platform Not Support)" .

hyper_v-restore-error-vhd-mounter-platform-not-support-01.png

Cause

Granular restore of Hyper-V guest VMs is not supported on the current Windows operating system.

Resolution

To resolve this problem install AhsayOBM/AhsayOBR on a supported Windows operating system to perform the granular restore for the Hyper-V guest VM.