AhsayCBS (DIY)Cannot set network drive as Userhome on Windows
June 2, 2025
Product Version
AhsayCBS: 7
Operating System
Windows
Symptom
When adding a network drive as user home via the AhsayCBS console, the following error message is displayed:
The file/folder '\\' does not exist.
Cause
This issue is related to the default log on setting of the AhsayCBS service on Windows, which is started using a Local System account. This account does not have permission to access network shares.
Resolution
To resolve the issue, enable the 'Password protected network drive' option.
Enter the login credentials of an account with sufficient permission to access the password protect network drive:
Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter.