Skip to main content

0 KB files accumulate on OneDrive during replication proces

May 21, 2025

Product Version

AhsayCBS: 7.3.2.0 to 7.7

Operating System

All Platforms

Symptom

For replication to Predefined Destination of OneDrive for Business, a large number of 0 KB files are created on the root directory of the storage.

0kb-files-accumulate-on-onedrive-during-replication-01.png

This issue will only occur for replication to OneDrive for Business, it does not affect other cloud destination such as Google Drive or even OneDrive.

Cause

This is a known issue with AhsayCBS version 7.3.2.0 - 7.7.0.0.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.