AhsayACB Manual backup interrupted due to "stop after x hours" setting

May 20, 2025

Product Version

AhsayACB / AhsayOBM: 7.3.2.0 - 7.x

Operating System

All Platforms

Symptom

The manual backup job is interrupted by the scheduler, if the backup set's schedule setting has "stop after x hours" enabled, and the in-progress job overlapped with a scheduled backup time of the same backup set. The following error message is displayed on the backup client interface, or in the backup report:

Backup Interrupted by Scheduler

manual-backup-interrupted-due-to-stop-after-x-hours-schedule-01.png

This issue will only affect backup set with backup schedule that has "stop after x hours" enabled:

manual-backup-interrupted-due-to-stop-after-x-hours-schedule-02.png

Cause

This is a known issue with AhsayOBM / ACB version 7.3.2.0 - 7.5.0.0.

The manual backup job should not be interrupted by scheduler even if the "stop after x hours" option is enabled (e.g. the setting should only applies to scheduled backup job).

Resolution

To resolve the issue, patch the AhsayOBM / ACB application to version 7.7.0.0 or above.