AhsayCBS (DIY)ShadowProtect restore fails: Required image files of volume not found
May 19, 2025
Product Version
AhsayOBM: 7.9.0.0 - 7.15.2.2
Operating System
Windows
Symptom
When performing a ShadowProtect System restore, the following error is shown in the restore log:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... | Start creating Shadow Copy Set... |
| * | erro | YYYY/MM/DD hh:mm:ss | [PostRestoreShadowProtectTask.run()] Path=dir_path\RestoreSet\backupset_id\ RestoreVolume\machine_name\volume Error= The required image files of volume (drive_letter) not found. |
| * | ... | ... | ... |
Cause
This is a known issue with AhsayOBM version 7.9.0.0 - 7.15.2.2.
Resolution
To resolve the issue, patch the AhsayOBM application to version 7.15.4.10 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.