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AhsayOBM auto update fails on CentOS/RHEL – "Cannot run fuser"

June 2, 2025

Product Version

AhsayOBM: 7.3.0.0 to 7.17.x

Operating System

CentOS / RHEL

Symptom

The AhsayOBM client is not updating to the latest version available on the AhsayCBS automatically (even with Auto Update Agent (AUA) enabled for the user).

Further checking on the Auto Update Agent Log, the following error message is displayed:

[YYYY/MM/DD hh:mm:ss][Info] Check if compatible product update is available
[YYYY/MM/DD hh:mm:ss][Info] Compatible product update is found
[YYYY/MM/DD hh:mm:ss][Error] Failed and skipped update, error = Cannot run program "fuser" (in directory "/usr/local/obm/aua"): error=2, No such file or directory

Cause

This issue can occurs if the package PSmisc, which includes the fuser component is not installed on the affected CentOS / Red Hat Enterise Linux machine

Resolution

To resolve the issue, install the package psmisc using the following command:

# yum install psmisc