AhsayCBS (DIY)Cannot create AhsayOBM CloudFile backupset for Citrix ShareFile FTP
June 2, 2025
Product Version
AhsayCBS / AhsayACB / AhsayOBM: 7.9.0.0 - 7.15.2.2
Operating System
All Platforms
Symptom
When creating a Cloud File backup for data hosted on Citrix ShareFile FTP, no data is displayed on the Backup Source selection menu:
Cause
This is a known issue with AhsayCBS / AhsayACB / AhsayOBM version 7.9.0.0 - 7.15.2.2.
Resolution
To resolve the issue, patch the AhsayCBS / AhsayACB / AhsayOBM application to version 7.15.4.10 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.