Garbled text shown during AhsayACB/OBM installation

Product Version

AhsayCBS: 7.5.0.0

Operating System

All Platforms

Symptom

Strange characters are displayed when installing AhsayOBM / ACB on a Windows computer in Chinese system locale:

This issue will only affect branded client installer that is generated via the AhsayCBS console.

Cause

This is a known issue with AhsayCBS version 7.5.0.0.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.