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aboutBG image trimmed in Setup Wizard for AhsayACB/AhsayOBM installer

June 3, 2025

Product Version

AhsayCBS: 7.5.0.0 or 7.5.0.2

Operating System

All Platforms

Symptom

For branded AhsayOBM / ACB installer built via the AhsayCBS console, the aboutBG.bmp image displayed in the Setup Wizard is trimmed:

aboutbg-image-trimmed-in-setup-wizard-for-obc-installer-01.png

In the above example, the original aboutBG.bmp file is on the left hand side, it is cutoff in the Setup Wizard as shown.

Cause

This is a known issue with AhsayCBS version 7.5.0.0 - 7.5.0.2.

The recommended size for "aboutBG.bmp" is actually 164 x 314 pixels, not 300 x 500 pixels. Also, the recommended size for "small.bmp" is 55 x 58 pixels, not 56 x 56 pixels.

Resolution

To resolve the issue, patch the AhsayCBS server to version 7.7.0.0 or above, to have the recommended size displayed correctly in the AhsayCBS console, and the correct default images.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.