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No database file found error on MS SQL Server backup

June 3, 2025

Product Version

AhsayOBM: 7.5.0.0 - 7.7.2.0

Operating System

Windows

Symptom

When performing a MS SQL database backup, the following warning message is received in the backup report:

No.TypeTimestampLog
*infoYYYY/MM/DD
hh:mm:ss
...
*......[Start] Backing up database...
*......[Start] Database... "SERVER (SQL SERVER version)\DB_Name"
*......[End] Database
*erroYYYY/MM/DD
hh:mm:ss
No database file found for "SERVER\DB_NAME"
*.........

Cause

This issue can occurs for SQL database file with no file extension. This is a known issue with AhsayOBM version 7.5.0.0 - 7.7.2.0.

Resolution

To resolve the issue, patch the AhsayOBM application to version 7.9.0.0 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.