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NullPointerException error from GetBackupJobReportSummary.do

May 21, 2025

Product Version

AhsayCBS: Pre-7.15.4.10

Operating System

All Platforms

Symptom

java.lang.NullPointerException error is returned when calling the GetBackupJobReportSummary.do API for a missed backup job.

For example:

API call: GetBackupJobReportSummary.do


JSON Post:
{
"SysUser":"system",
"SysPwd":"system",
"LoginName":"username",
"BackupSetID":"backupset_id",
"BackupJobID":"YYYY-MM-DD-hh-mm-ss"
}

JSON Return:
{
"Status":"Error",
"Message":"java.lang.NullPointerException",
"ExptType":"java.lang.NullPointerException"
}
This issue will only occur when retrieving backup job report summary for scheduled backup job that are missed.

Cause

This is a known issue with AhsayCBS version pre-7.15.4.10.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.15.4.10 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.

Contact us to confirm your license is valid to upgrade.