NullPointerException error from GetBackupJobReportSummary.do
May 21, 2025
Product Version
AhsayCBS: Pre-7.15.4.10
Operating System
All Platforms
Symptom
java.lang.NullPointerException error is returned when calling the GetBackupJobReportSummary.do API for a missed backup job.
For example:
API call: GetBackupJobReportSummary.do
JSON Post:
{
"SysUser":"system",
"SysPwd":"system",
"LoginName":"username",
"BackupSetID":"backupset_id",
"BackupJobID":"YYYY-MM-DD-hh-mm-ss"
}
JSON Return:
{
"Status":"Error",
"Message":"java.lang.NullPointerException",
"ExptType":"java.lang.NullPointerException"
}
This issue will only occur when retrieving backup job report summary for scheduled backup job that are missed.
Cause
This is a known issue with AhsayCBS version pre-7.15.4.10.
Resolution
To resolve the issue, patch the AhsayCBS application to version 7.15.4.10 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.