Incorrect "Another backup job is still running" error on MSSQL Backup

May 21, 2025

Product Version

AhsayOBM: 7.3.2.0 - 7.5.0.0

Operating System

All Platforms

Symptom

When performing a MSSQL Database backup, the following error message is displayed on the backup client interface, or in the backup report:

Another backup job is still running. Backup skipped.

incorrect-error-another-backup-job-is-still-running-on-mssql-01.png

There is no backup job of the same backup set running.

Cause

An incorrect error message is displayed.

This issue can occur if the MSSQL Database add-on module is not enabled for the backup account, this is a known issue with AhsayOBM version 7.3.2.0 - 7.5.0.0.

Resolution

To prevent the incorrect error message from displaying, patch the AhsayOBM application to version 7.7.0.0 or above.

To resolve the issue, enable the MSSQL Database add-on module for the corresponding backup account:

Login to the AhsayCBS console.
Under Backup / Restore, select Users, Groups & Policies:
Select the corresponding backup account, under User Profile, Backup Client Settings, enable the MSSQL Database add-on module:
Click on the OK, then Save button to confirm the changes.