Corrupted index detected during AhsayACB Data Integrity Check

Product Version

AhsayOBM / AhsayACB: Pre-7.7.0.0

Operating System

All Platforms

Symptom

The following error message is displayed when performing a Data Integrity Check:

Index file for destination "%Destination%" of backup set "%Backup Set Name%" is found to be corrupted. It is required to delete all data in this destination to fix this problem. Do you want to do so?

Index corruption may lead to various error messages:

Failed to commit journal, caused by [RuntimeException] [CommitJournal.run] error Missing BDB file while journal file exist

User is prompted to delete all data due to index corruption.

Cause

The message suggests that the index files of the corresponding backup set are corrupted.

Resolution

Handling of corrupted index had been improved since AhsayOBM / ACB version 7.7.0.0. Please patch the AhsayOBM / ACB application to version 7.7.0.0 or above.

This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.