AhsayCBS Activities Log page shows Status 500

June 3, 2025

Product Version

AhsayCBS: 7.5.0.0 to 7.17.x

Operating System

All Platforms

Symptom

No backup reports are generated by AhsayCBS and clicking on the [Monitoring] > [Redirection Logs] > [Activities Log] page shows "Status Code : 500" error.

activities-log-shows-status-500-01.png

Cause

The %CBS_INSTALL%/conf/rdr-lic.json file on AhsayCBS contains NULL characters or is corrupted. Which will cause AhsayCBS is thrown exception messages when the file is read, this will cause the internal jobs responsible for generating backup reports to not startup properly.

Resolution

To resolve this issue:

  1. Stop the AhsayCBS Service.
  2. Go to %CBS_INSTALL%/conf folder.
  3. Rename the rdr-lic.json file as rdr-lic.json.bak .
  4. Start the AhsayCBS Service.

Once the AhsayCBS service has successfully restarted a new rdr-lic.json file will be automatically re-created.

Troubleshooting