AhsayCBS (DIY)NullPointerException error when deleting backup account AhsayCBS
May 29, 2025
Product Version
AhsayCBS: 7.3.2.0
Operating System
All Platforms
Symptom
The following error message is displayed on the AhsayCBS console when deleting a backup account:
java.lang.NullPointerException
Cause
This issue can occur if the corresponding account folder does not exist under the User Home volume.
This is a known issue with AhsayCBS version 7.3.2.0.
Resolution
To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.