AhsayCBS (DIY)AhsayOBM Dropbox CloudFile Backup fails: newFolderIterator error
May 30, 2025
Product Version
AhsayCBS / AhsayACB / AhsayOBM: 7.9.0.0 - 7.15.2.2
Operating System
All Platforms
Symptom
When performing a CloudFile backup for data on Dropbox, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... | Start running post-commands |
| * | ... | ... | ... |
| * | ... | ... | Using Temporary Directory temp_path\backupset_id\... |
| * | erro | YYYY/MM/DD hh:mm:ss | [BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] DropboxManager.newFolderIterator: , caused by [ServerException] |
| * | ... | ... | ... |
Or
| * | erro | YYYY/MM/DD hh:mm:ss | [BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] DropboxManager.newFolderIterator: unexpected HTTP status code: 502: {"error": "Internal Server Error"}n, caused by [BadResponseCodeException] unexpected HTTP status code: 502: {"error": "Internal Server Error"}n |
| * | ... | ... | ... |
Cause
Exceptions returned from Dropbox was not handled properly, this is a known issue with AhsayCBS / AhsayACB / AhsayOBM version 7.9.0.0 - 7.15.2.2.
Resolution
To resolve the issue, patch the AhsayCBS / AhsayACB / AhsayOBM application to version 7.17.2.2 or above.
This issue affects a legacy version of our software. We strongly recommend upgrading to the latest AhsayCBS and AhsayOBM release (v9.15.0.0, as of 2025/May/15) for improved performance, compatibility, and security.
Contact us to confirm your license is valid to upgrade.