No backup jobs run after CBS upgrade using branded 7.7.2.0 installer

May 20, 2025

Product Version

AhsayCBS: 7.5.0.0 - 7.7.0.0

Operating System

Windows

Symptom

After upgrading a non-branded AhsayCBS from version 7.5.0.0 or 7.7.0.0 with a branded AhsayCBS 7.7.2.0 Windows installer (e.g. cbs-win.exe). The original server configuration settings such as; user home, SMTP, system home, group policy, and users are all missing.

All existing AhsayOBM / AhsayACB clients will not be able to login or perform any backup / restore jobs.

Cause

This is a known issue with the branded AhsayCBS 7.7.2.0 installer (e.g. cbs-win.exe), failing to migrate the existing AhsayCBS configuration settings to the new installation.

Resolution

To resolve this issue, recover the configuration files from the previous AhsayCBS installation directory:

For example purposes, we will say that the original and new installation paths are:

Original path - C:\Program Files\AhsayCBS

New path - C:\Program Files\Branded_CBS

Shutdown the AhsayCBS service:
[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ] > [ Stop ]
Copy the conf folder in the original server installation path to the new installation path (overwriting the existing one).
For example:
Copy
C:\Program Files\AhsayCBS\conf
To
C:\Program Files\Branded_CBS\conf
Startup the AhsayCBS service:
[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ] > [ Start ]
Login to the AhsayCBS web console and verify if the settings are now correct.