[BackupSetIndex.init] error displayed during restore in AhsayOBM

May 29, 2025

Product Version

AhsayACB / AhsayOBM: 7.3.0.0 - 7.17.2.x

Operating System

All Platforms

Symptom

When performing a restore of any backup type, the following error is displayed on the AhsayOBM / ACB user interface:

[BackupSetIndex.init]

Cause

This issue can occurs if the temporary folder configured for the backup set is not accessible to the backup client application.

Resolution

To resolve the issue, modify the temporary folder setting to another folder that is accessible to the backup client:

  1. Login to the AhsayOBM / ACB user interface.
  2. Select Backup Sets, then the corresponding backup set.

  3. Click Show advanced settings, then Others.

    backupsetindex-init-error-in-obm-restore-02.png

  4. Modify the Temporary Directory setting to another folder that is accessible to the backup client.

    backupsetindex-init-error-in-obm-restore-03.png

  5. Perform the restore again afterward.
Troubleshooting