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Cannot restore Hyper-V VM with Run Direct (KB3033929 not installed)

June 2, 2025

Product Version

AhsayOBM: 7.5.0.0 to 7.17.2.x

Operating System

Windows

Symptom

When performing a Hyper-V VM restore with the Run Direct option enabled, the following error message is displayed on the backup client interface:

In order to use the Run Direct feature, please install the "Microsoft Security Advisory 3033929" security update.

cannot-restore-hyperv-vm-with-rundirect-kb3033929-not-installed-01.png

Cause

This issue can occur if the "Microsoft Security Advisory 3033929" security update has not been installed on the Windows 2008 R2 Hyper-V server which the restore is being performed on.

Resolution

To resolve the issue, install the "Microsoft Security Advisory 3033929" security update on the Windows 2008 R2 Hyper-V server which the restore is being performed on.

Refer to the following KB article from Microsoft for further details:

https://support.microsoft.com/en-us/kb/3033929