macOS Requirements for AhsayACB

Requirements for macOS

Hardware Requirements

Refer to the link below for details of the minimum and recommended requirements for installing AhsayACB:

Hardware Requirements for version 9

Software Requirements

Refer to the following link for details of the operating systems, applications and databases supported by AhsayACB:

Software Compatibility List for version 9

Refer to the following article for the list of compatible operating system for OpenDirect Restore:

Software Compatibility List for Granular and OpenDirect Restore on version 9

Full Disk Access Permission

macOS 10.15 or higher “Full Disk Access” permission needs to be granted in: System Preferences > Security and Privacy >Privacy tab to AhsayACB and java.

Due to an upgrade in security on macOS 10.15 or higher, additional security settings are required to allow applications to access the machine. AhsayACB requires “Full Disk Access” permission to be able to access your files for selection and backup. Also, without “Full Disk Access” permission, the AhsayACB will not be able to restore files to the machine.

If AhsayACB and java does not have “Full Disk Access” permission, upon opening AhsayACB, the following messages will be displayed. The app will not open until “Full Disk Access” permission is granted.

Installation on Root Drive

AhsayACB must be installed on the root drive of a volume (e.g., /Applications/...).

Two-Factor Authentication Requirements

Please refer to the Ahsay Mobile User Guide for Android and iOS for details of the minimum and recommended requirements for using Two-Factor Authentication on Ahsay Mobile app.

Mobile Backup Requirements

Please refer to the Ahsay Mobile User Guide for Android and iOS for details of the minimum and recommended requirements for installing the Ahsay Mobile app.

Firewall Settings

Make sure that your firewall settings allows network traffic through the following domain and/or ports:

• For AhsayACB to function correctly must allow outbound connections to *.ahsay.com via port 80 and 443.
• For mobile backup inbound / outbound network traffic must be allowed through the following ports: HTTP port: 55000 and UDP port: 55200.

The actual ports used may be different, please refer to the Ahsay Mobile User Guide for Android and iOS for more details.

Network Bandwidth

10 Mbps or above connection speed.

ARM (M1) CPU

For AhsayACB running on macOS 11 or above on ARM (M1) CPU machine, the installation of Rosetta 2 is required that enables applications build for Intel CPU to run on an ARM (M1) CPU machine:

https://support.apple.com/en-hk/102527

If AhsayACB is installed and run for the first time on macOS 11 or above on ARM (M1) CPU machine, there will be a pop-up message that requests installation of Rosetta. When the following window appears, click Install to proceed.