How to regain access to AhsayCBS Web Management Console when the 2FA registered phone is lost

There is a workaround for this to allow the system administrator to access the AhsayCBS web console so that the registered phone number and/or Twilio credentials may be set up again.

To gain access to the AhsayCBS web console, follow the instructions below:

1. Stop the AhsayCBS services.

   • In Windows

     

   • In Linux/FreeBSD

     # cd /usr/local/cbs/bin
     # sh shutdown.sh 

2. Open the cbs.json, it is located in %AhsayCBS_ApplicationHome%\conf.

3. Locate the Mfa section.

   If using Notepad++ to view the json file, select Pretty-print current JSON file under Plugins > Json Tools to make viewing easier.

   • If using Mobile Authentication, scroll down and look for the field “Enable” under “MobileAuthentication”.

     

   • If using Twilio, scroll down and look for the field “Enable” under “SmsVerification”.

     

4. Modify the value of "Enable" from true to false then save the cbs.json file.

   

5. Start the AhsayCBS services.

   • In Windows

     

   • In Linux/FreeBSD

     # cd /usr/local/cbs/bin
     # sh startup.sh 

6. Login to the AhsayCBS web console, the system administrator should be able to login using the username and password only, 2FA will not be required.
7. System administrator may now register a device and/or setup Twilio credentials. For more information please refer to the following: Register Device and Twilio Credentials Verification of the AhsayCBS User Guide.