Ahsay Mobile Limitations

July 4, 2025

For Android Devices

  • Backup of documents is only supported for documents stored in the internal storage of Android devices.
  • Backup of HEIF and HEVC media files from iOS, stored on Android, are not supported.
  • Restore of HEIF and HEVC media files from iOS are supported in Android devices. However, a third-party app is needed to view these media types on the Android device.

For iOS Devices

  • Backup of photos and videos synchronized from iTunes are not supported due to iOS limitation.
  • EXIF (Exchangeable Image File Format) meta data of photo and video files are not retained after restore, except last modified data and time.
  • Due to limitation, the removed items from Free up space will remain in “Recently Deleted” folder for up to 40 days. It is highly recommended to manually clear the folder to release storage space.
  • Backup of document is not supported.

For Both Android and iOS Devices

  • Mobile Backup is not supported on AhsayCBS.
  • Maximum number of mobile devices that can be paired with AhsayOBM/AhsayACB user accounts for mobile backup is 10.
  • Backup of photos, videos, and documents are only supported if they can be opened by the mobile device’s built-in application.
  • The timestamp of photo and video files are not retained after restore.
  • Current release does not support backp/restore of multiple snapshots. Only the latest backup snapshot is available to be restored.
  • Versions earlier than v1.6.0 does not support folder-by-folder or item-by-item restore. Only the complete set of backed-up photos and/or videos are available to be restored.
Ahsay Mobile App