Power System will be under maintenance on 21st July, 2019 (Sunday) from 08:00-19:00 GMT+8. Various services will become unavailable. Click for details.
AhsayOBS v6 Profile Recovery Service
In case the profile of your AhsayOBS is lost or corrupted, Ahsay's customer service team can help you recover it through engaging this service.
Recover the user profile information from individual profile.sys & config,ini file and convert them to a profile.xml file
Email the profile.xml file(s) to the partner
Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)
Normally takes around 3 to 5 business days upon receipt of all the required user profiles, i.e. profile.sys & config.ini files
For large number of user profiles the recovery time could take longer. We recommend partners contact our support engineers for estimation before purchasing this service
1 - 10 user profiles: US$100
Additional 10 user profiles: US$50 each
The partner is responsible for providing the profile.sys & config.ini files from the AhsayOBM/AhsayACB client machine(s) To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at
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