Ahsay V6 Best Effort Support

As announced last year, Ahsay Backup Software Version 6 will enter EOL stage by end of year 2018 according to the plan.

ACP server for Version 6 will be decommissioned by then also.  Partners are reminded to build and save their own branded installer before 31 December 2018.

After the EOL being in effect, limited support will apply to Version 6.  That means Ahsay technical team as well as development team will offer “Best Effort Support” to all Version 6 partners who are under valid maintenance.  Partners will continue to have access to the License Management Portal so they can allocate their licenses if needed.

Further details of the scope of “Best Effort Support”:

  • Same support hours under standard support or Premium service
  • Providing guidance to upgrade to the Sunset Version 6, i.e. v6.29 or Version 7 and future release of Version 8
  • Troubleshooting that includes assistance in retrieving and interpreting system logs
  • Assisting in recovering the system or client setup if possible
  • Recovering backup or restore data if resolvable by our engineer
  • Identifying whether enhancements are done in Version 7

The above applies to software release of v6.29.  Any prior V6 release versions are outdated and Ahsay will not offer support any longer after Version 6 EOL.

To clarity, “Best Effort Support” will NOT include:

  • Developing hotfix and bug fix that is covered in Version 7, which is generally tied in to Java 7 implementation
  • Offering solution in protection from vulnerability covered in Java 7 and Tomcat 7. This can be fixed by upgrade to Version 7
  • Supporting new SSL certificates other than those already made available in current Version 6 version (i.e. v6.29)
  • Likewise, handling enhancement requests that is covered in Version 7, which include additional support for new versions of Operating Systems and Applications
  • Releasing new service packs or updates to operating systems and applications already supported on Version 6

Please contact us if you have any question on this Best Effort Support at partners-kb@ahsay.com or by means of a support ticket in our Partners Portal (www.ahsay.com/partners)

5 Trends for MSPs to Watch in 2018

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According to a research by Markets and Markets, it is estimated that the Managed Services market will be worth a whopping $257.84 billion by 2022. This makes a compound annual growth rate of 11.1 percent.

Having said that, newer and more advanced technologies will be introduced and MSPs will need to adapt to them. At the same time, there will be constraints, like budget and implementation of hardware and software. Continue reading

Ahsay Provides Rebranding Solutions to MSPs, Enabling Them to Market Their Backup Services Under Their Own Label

Kowloon, Hong Kong – March 19, 2018: Branding helps MSPs to stand out from their competition, establish market recognition and inculcate trust in their customer-base. Ahsay Systems Corporation, a world leading backup software developer, provides MSPs with the flexibility to rebrand its offered software solutions and market them under their own label, helping them to leverage the power of branding in their business. Continue reading

How Important Is Marketing For MSP Startups?

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Remember those days when you scoured video stores in your neighborhood to rent your favorite blockbuster? You might still find a few of them across the block in your area, but this business model of renting and purchasing is disappearing, and it’s disappearing fast… thanks to Netflix.

This applies to not only the movie rental industry, but to many other industries as well, especially IT. Continue reading

Granular Recovery – What You Need to Know About It

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For MSPs, juggling customers’ varying recovery requirements is not an easy task. And if a requirement concerns the ability to make the recovery of a specific file possible, without actually performing a complete restoration, things can get even more challenging.

It could be like finding a needle in a haystack—in a limited time.

The solution as such could seemingly appear impossible… if you haven’t been keeping pace with granular recovery technology. Continue reading