Overview of Ahsay Professional ServicesAhsay's professional Customer Service team is dedicated to the success of our partners and their ongoing satisfaction by providing the highest level of service. We have all kinds of services that meet your needs. Just leave the technical work to us, so that you can free up your valuable time for business development.
New Installation Services
AhsayCBS Installation and Configuration
This is for new Partners or existing Partners setting up a new environment, are unfamiliar and request Ahsay to install AhsayCBS and basic configuration. Learn more.
AhsayOBM/ACB Installation and Configuration
This is for Partners who need AhsayOBM or AhsayACB remotely installed onto a user’s machine (ie Windows PC, Windows Server, Mac, Linux), and basic backup set creation. Learn more.
Upgrade Services - From Version 7.x, to latest public release
AhsayCBS Minor Version Upgrade Service
This is for Partners who do not have the time or technical skills to perform an upgrade of their Backup Server and Replication Server from an earlier AhsayCBS v7.x, to the latest AhsayCBS public release. Learn more.
AhsayCBS Branding Services
Total Rebranding Service
This is for Partners who do not have a Graphics Team to create a new set of images for AhsayCBS, and who do not have time or technical skill required to create the AhsayCBS branding properties and test the custom installer.
With only your corporate logo and color theme, Ahsay's Graphics Team will generate all the required images necessary to fully build your branded CBS and Client Installers. We will send you sample screenshot of your branded product, as tested in our lab; before providing you the Installer binary file for download. Learn more.
Build My Branded CBS Installer Service
This is for Partners who have a Graphics Team who can generate the required images (or has an existing exportable AhsayCBS branding JSON), but lack the time or technical skill to successfully generate a branded CBS Installer binary.
Ahsay will take your v7 images (created according image specifications outlined in our guide), to build the branding properties. We will build, and take sample screenshots of the installed product tested in our lab for your proof. Then provide you a download link of your custom software. Learn more.
AhsayCBS v7 SSL Certificate Installation
This is for Partners who prefer Ahsay perform the work necessary to install a Wildcard SSL Cert, or to generate a CSR which you will use to purchase your SSL Cert, then have Ahsay complete the service by applying the purchased SSL Cert to your AhsayCBS Backup (or Replication) Server. Learn more.
AhsayCBS v7 Encryption Key Recovery Service
This self-service is for CBS Admins who has the setting "Upload encryption key after running backup for recovery" enabled and whose backup user has lost their Encryption Key.
You simply upload the user's RGZ file found on your CBS Server to our portal, pay the invoice, and in a few minutes your user will receive their set's revealed Encryption Key. Learn more.
AhsayCBS Fundamentals Training
This is for Customers new to Ahsay products, or for existing Partners who are familiar with AhsayOBS v6 but not the new AhsayCBS v7 product, and looking for an introduction to the AhsayCBS suite.
You are looking to learn fundamentals of the product along with product demos. Learn more.
Upgrade Services - From Version 6, to Version 7
AhsayUp Upgrade Service
This is for Partners who do not have the time or technical skills to perform the Backup Server and Replication Server upgrade from AhsayOBSR v6. Ahsay will do all the legwork to handle the pre-upgrade checks and qualifiers, before scheduling your upgrade. This service includes updating your branding properties and build branded Installer binaries. Learn more.
Backupset Data Migration Conversion
As an extension to AhsayUp, or as a stand-alone Service for Partners who self-upgrade the Backup Server but not yet performed the conversion. Since your time is more valuable, Partners prefer Ahsay to perform this tedious task.
This service will first document the list of backup users and their backup sets, then enable AUA for all users, and then proceed to initiate the conversion process for the number of backup sets requested to convert. We will track which sets have partially or fully converted, and provide you a summary.
Scenario: Environment was already upgraded from AhsayOBS v6, to AhsayCBS v7. Learn more.
New Install Upgrade Service
Due to aging existing server, Partner has a need to migrate to a new physical server.
This service is based on AhsayUp, however since you also need to move to a new physical server there are additional procedures that this custom Service will provide.
Exclusion: User Home data transfer from one storage to another storage is not performed by Ahsay.
Details: Price is quote to order. Contact Ahsay Sales for a quote!
AhsayOBS v6 SSL Certificate Installation
This is for Partners who find it technically difficult to use Java keytool command-line to install (or renew) their SSL certificate.
Partners who prefer Ahsay perform the work necessary to install a Wildcard SSL Cert, or to Generate a CSR which you will use to purchase your SSL Cert, then have Ahsay complete the service by applying the purchased SSL Cert to your AhsayOBS Backup (or Replication) Server. Learn more.
AhsayOBS v6 Profile Recovery Service
Recover lost (i.e. Encryption Key) or corrupt User Profile information from Backup User’s client-side stored profile.sys & config.ini files, and convert them to a profile.xml file to be imported to the AhayOBS Backup Server. Learn more.