Skip to main content
Contact Us
Partners
Search
Main Navigation
Solutions
Cloud Applications Backup
★ Microsoft 365/Teams
Microsoft Azure
OneDrive
Amazon S3
Wasabi
Google Drive
Google Cloud Storage
Dropbox
OpenStack
Rackspace
Backblaze B2
AWS S3 compatible storage
FTP Server
SFTP Server
Onsite Systems Backup
★ Linux Bare Metal Backup
★ Tibero
★ Hyper-V
★ VMware
★ Synology & QNAP NAS
Microsoft Exchange Database
Microsoft Exchange Mailbox
Microsoft SQL Server
Oracle
MySQL
MariaDB
Windows System Backup
Windows System State
Servers / Desktops / Notebooks
File
Mobile Backup
Android
iOS
Features
New
★ Immutable Backup
★ Online File Restorer
★ Restore Drill
★ Real Time Network Monitor
Data Deduplication
Microsoft Teams
Application aware VM backup
Highlights
Anywhere-to-anywhere backup
Live VM Migration
VM Run Direct
Granular Restore
Continuous Data Protection (CDP)
Two-Factor Authentication (2FA)
OpenDirect
Bandwidth Control
Data Integrity Check
Multi-destinations backup
Backup Android / iOS devices
General
Backup File Filter
Backup Notifications
Backup Scheduling
Cross Platform Support
Data Compression
Data Encryption
Data Retention Policy
Open File Backup
Pre/Post backup command
System Management
AhsayUBS
Branding and Customization
Provisioning
Group Policy
Auto Update
Monitoring
Reporting
Load Balancing
Data Replication
RESTful APIs
Services
★ Ahsay Managed Backup as a Service (AMBaaS)
Backup Infrastructure as a service (BIaaS)
Installation / Configuration
Encryption Key Recovery
AhsayCBS Upgrade Service
Backup App Branding Service
Build My Branded CBS Installer Service
Pricing
Our Price
Success Stories
Users Reviews
Competitive Analysis
Special Offers
Become an Ahsay reseller
Our Partners
Support
Get Started
Step 1 - Install Ahsay
Step 2 - Perform a test file backup
Step 3 - Backup Files
Help Centre
Frequently asked questions
Technical Articles
Technical Videos
Know-Hows
Administrator and User Guides
Datasheets and Whitepapers
Technical Team Support Info
Resources
Blogs
How Tos
Our YouTube Channel ↗
Free Trial
Free Trial
Cannot login to AhsayCBS web management console (License Failure)
Home
Support
Help Centre
Technical Articles
Cannot login to AhsayCBS web management console (License Failure)
Cannot login to AhsayCBS web management console (License Failure)
AhsayACB & AhsayOBM
AhsayOBM / ACB crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.3.5 installed
AhsayOBM crash during VMware backup
Another backup job is still running. Backup skipped -- OBM/ACB Agent (Run on Client)
Backup Source cannot include the location for storing the system backup (MS Windows System backup)
Blank password is not allowed because of an account restriction
Cannot open the client user interface with error javax.crypto.BadPaddingException: pad block corrupted
Cannot open the client user interface with error failed to obtain IV from input stream
Cannot start shadow copy (VSS_E_WRITERERROR_NONRETRYABLE) (MS SQL server with ACT! software)
Cannot start shadow copy (VSS_E_WRITERERROR_NONRETRYABLE) (MS SQL server with large number of databases)
Cannot start shadow copy (VSS_E_WRITERERROR_NONRETRYABLE) (VSS Event 8193 - Access is denied)
ERROR=MAPI_E_CALL_FAILED Detail=Unspecified error (MS Exchange Mail Level restore)
Error "The process cannot access the file because it is being used by another process"
Error "[SQLITE_BUSY] The database file is locked (database is locked), database path: %temporaryfolder%\index\index.db"
Failed to check integrity of destination
Failed to initialize RemoteBDB.Cloud. Unknown default path for creating new journal file config
Failed to login to S3Compatible (Cannot create cloud file backup set for (CTYun))
Failed to save encrypted backup set encryption key to server. Failed to get OutputStream of file
How to un-delete backup data (revert indexes to a healthy state (e.g. previous indexes from a successful backup))
Insufficient disk space available for temporary directory. Required free space at least: 100MB
Microsoft SQL Server not found warning on a Microsoft SQL database backup
No buffer space available (maximum connections reached) (Exchange mail level backup)
Operating system error 5 (Access is denied) (MS SQL database backup)
Operation failed with message: MapiExceptionDatabaseError: Unable to mount database. (MS Exchange database restore)
Required file for database is missing (MS SQL database backup)
The message exceeds the maximum supported size. Cannot save changes made to an item to store (MS Exchange mail level restore)
The network path was not found. (Error code=53)
Unable to open index file, caused by [RuntimeException]
User does not have permissions to list mailbox (MS Exchange mail level (EWS) backup)
[Microsoft][ODBC SQL Server Driver][Shared Memory] SSL Security error (MS SQL backup)
[ReadFile] (381) The cloud operation is not supported on a read-only volume (backup on OneDrive folder with a file backup)
[SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed)
[VSSDatabaseExpt] VSS_E_UNEXPECTED_PROVIDER_ERROR (MS Exchange database backup)
[VSSDatabaseExpt] VSS_E_UNEXPECTED_PROVIDER_ERROR (MS SQL database backup in VSS mode)
"Client version incompatible" error upon log in to a lower version client
"etilqs" files are generated during backup/restore jobs
An Invalid XML Character Unicode: (0x1f) was found in value of attribute "type" and element is "value"
Backup / Restore getting error "Insertion failed because database is full (database or disk is full)
Backup getting a "cannot use Volume Shadow Copy backup, backup this volume by using normal operation" error
Multi-Factor Authentication is enabled on this Microsoft 365 account, please update the backup set settings
[SQLITE_CORRUPT] The database disk image is malformed (database disk image is malformed)
[erro] YYYY/MM/DD hh:mm:ss java.io.IOException Failed to get latest remote backup job
AhsayCBS
Accepting Data menu on the AhsayCBS web console shows error status 500
Access denied (cannot login to the AhsayCBS console via the host name)
AhsayCBS services on Linux are not automatically starting up after a server reboot
"Malformed input or input contains unmappable characters" error when generating backup reports
AhsayCBS web console cannot be accessed (browser keeps loading with no response)
All backup jobs stopped running and user cannot to login to the AhsayOBM / ACB client application
Applying Redirector License shows error 099
Building customized installers is prohibited by this license (Cannot build custom installer via AhsayCBS)
Cannot login to AhsayCBS web management console (License Failure)
Client installers missing from the CBS download page
Failed to mkdir / Failed to list path (error when enabling Replication to another AhsayCBS server)
Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: [RpsManager.list] Failed to list path: . Reason: java.net.ConnectException: Connection timed out: connect) (cannot enable replication)
Failed to mkdirs, path: settings, (com.ahsay.afc.cloud.d: [RpsManager.list] Failed to list path: . Reason: java.net.ConnectException: Connection refused: connect) (cannot enable replication)
How to start AhsayCBS in debug mode?
Terminate Run on Server (Agentless) Backups
The user home for user 'username' is not available
The installer / restorer is not available. Please contact the System Administrator to obtain the latest version
There is not enough space on the disk (insufficient free space on AhsayCBS server)
IIS Windows page is displayed when accessing AhsayCBS localhost
General
Failed to authenticate with login credentials / app password, check your Microsoft 365 authentication setting or Azure AD security settngs.rn
Google Cloud Storage (GCS) as Destination - ERROR: [e] Failed to access destination "GCS". Reason="[GCSManger.getALLBuckets] Failed to list all bucket: Invalid argument."
How to collect log files from VMware products?
How to temporarily increase the EWS throttling policy limits in Exchange Online / Outlook (Microsoft 365)?
License Error - Internal Error 1012
Troubleshooting problem with Volume Shadow Copy
Troubleshooting problem with missing scheduled backup
Using VNC and try to launch AhsayOBM, the user interface will not be displayed in the VNC session
VMware Non-VDDK Backup Mode in AhsayOBM v9?
Microsoft 365 backup getting "Mailbox move in progress. Try again later"
Microsoft 365 backup getting error "Failed to login to GraphService, reason = login.microsoftonline.com"
AhsayCBS Dashboard shows "[GetIndexXml.execute] Invalid login name ‘%backupuser%’"
The current index version "xxxx" is not compatible with the supported version "xxxx"