AhsayCBS v8 to v9 Upgrade Service

Partners can purchase this service for Ahsay to perform an in-place upgrade from your AhsayCBS v8 to the latest public release of AhsayCBS v9 on Linux or Windows Server.

Our Ahsay Professional Services will remotely perform an in-place upgrade of your AhsayCBS to the latest release (up to two AhsayCBS servers in the same environment). We will rebuild your primary client installers if you're branded as part of the service. However, if you have branded sub-admins, it will be an extra USD$100 per sub-admin you request Ahsay to rebuild. We will enable client Auto-Update Agent (AUA) for all users upon request. Otherwise, we will leave this disabled for your discretion to enable.

Service performed during Hong Kong business hours (GMT+8).

Qualifications:

Your Linux or Windows server is already running AhsayCBS v8.x or higher.
To engage our Professional Services, partners must have valid maintenance. For maintenance inquiries, please contact us at partners-kb@ahsay.com.

Terms:

One-time service, in-place upgrade (upgrade within the same server)
Up to two AhsayCBS servers included (Backup, Replication, Redirector)
Troubleshooting is handled by your Support level agreement via the Support Ticket

Out of scope / Exclusions:

Installation of unofficial hotfixes
Backup Set Data Migration Service
Storage Migration Service
Upgrade to New physical/virtual server
Reconfiguration or customization
AhsayUBS, AhsayPRD, CBS in a PRD instance

Validity:

The one-time service is valid for one month from our engineer's first message initiating the service.

Fee:

Base Service: US$450
US$200 for each additional AhsayCBS server (Backup, Replication, or Redirector) [counted from third AhsayCBS]
US$100 for each branded sub-admin client installer rebuild performed by Ahsay

Note:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM GMT+8