In this digital landscape, you have to understand that a lot of stuff can go wrong. For instance, your hardware might crash or there can be problems in configurations. If you are a managed service provider (MSP), you need to make sure that these instances are minimized.
Just like a performer who constantly needs to update his/her skills, you also need to sharpen your armory. Regularly testing your mechanisms is a great way to ensure that you are providing extraordinary services to your clients.
Here are some tests that MSPs should regularly carry out:
1. Test Backup Functionality
Regularly testing backups ensures that data loss is reduced. The testing you carry out will give you great insights on what might go wrong.
For example, your client might require additional retention points. Before you add these resources to the backup, you should carry out backup tests to check if they work properly. If they do not, you might want to take a different approach.
2. Test the Performance of Your Virtual Machine (VM)
Here’s how a virtual machine is so important for you: In cases of disaster, the downtime of your client’s servers increases. This would mean that they will not be able to maintain profitability. This is where a virtual machine comes into play. Having a VM will allow your client to continue their operations, while you work on fixing the bigger issue.
From ensuring that it will boot to checking its various applications, make sure that you regularly check the VM.
3. Test Your Disaster Recover Processes
Sometimes, your backup mechanisms might fail to meet your desired expectations. Some reasons of this failure can include unsuitable hardware, ordinary appliances, etc. If you find out that your backup tests are failing for certain types of machines, you might not provide your services for these endpoints.
Having said that, you cannot know in advance what backup service might fail you. This is the reason you should have a comprehensive disaster recovery plan in place. From knowing what time it would take to restore uptime to singling out responsible factors, you should be very well-prepared.
4. Create Simulated Scenarios
Although you cannot predict the severity and timing of data disaster, you can create simulated scenarios to test the reliability of your backup mechanisms.
There are quite a few manual and automated processes for this. However, when conducting these tests, make sure that the data loss or disaster occurs in an isolated, non-production environment.
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