Granular Recovery – What You Need to Know About It

Granular Recovery – What You Need to Know About It

For MSPs, juggling customers’ varying recovery requirements is not an easy task. And if a requirement concerns the ability to make the recovery of a specific file possible, without actually performing a complete restoration, things can get even more challenging.

It could be like finding a needle in a haystack—in a limited time.

The solution as such could seemingly appear impossible… if you haven’t been keeping pace with granular recovery technology.

What is Granular Recovery Technology?

Granular recovery technology or simply granular recovery is a type of recovery method that allows you to perform recovery of files on a granular (individual) level. You don’t have to perform a full recovery.

To elaborate, let’s say one of your customers gets hit by a security breach.

The hacker installs a ransomware and demands money from your customer, in exchange for passcode. The solution proposed by the hacker is not acceptable in any way to your customer. They call you and ask you to perform a recovery operation over the backed-up data, emphasizing the importance of reduced downtime.

This means you will have to prioritize the recovery of critical files. Once all such files have been restored, you can then work to recover the less critical files.

You can do this easily by using a software with granular restore functionality. You can search for important files that lie somewhere in the corner of a backup set, mark them and get them recovered, while the rest of your customer’s backup data pile remains untouched.

And that is what granular recovery technology is and what it does.

As far as the technology’s business benefits are concerned, as viewed from the perspective of an MSP, here are a few of them:

  • It allows you to provide value added services to your customers. This way, you can establish a loyal customer base.

  • You can advertise it as a completely separate service offering, and engage more customers through it.

  • In consideration of the above two benefits, you increase your revenue.

  • It allows you to facilitate recovery operations in lesser time.

In conclusion, granular recovery technology is good for everyone involved—for you and for your customers. As such, it could be a valuable addition to your service catalogue.

See how Ahsay’s Graular Restore for VMware ESXi works:

About Ahsay Systems Corporation

Ahsay Systems Corporation is a leading backup software developer, offering VMware and Hyper-V back-up software designed with granular restore functionality, along with other managed backup service solutions for MSPs. The company’s developed platforms are designed to provide high level of reliability and security. For more details call at 852 3580 6976 or email at

3 Common VM Backup Mistakes to Avoid

3 Common VM Backup Mistakes to Avoid

Virtualization is now a common practice in business settings. Both small to midsize businesses are increasingly using virtualization for reasons well documented.

But even though the deployment has been adopted into the mainstream, it cannot be denied that many aspects of virtualization technology are still poorly understood. Among these, creating backups of one’s virtual environments, ranks high on the list. Continue reading

Ahsay Offers MSPs Granular Restore for VMware and Hyper-V Backups

Kowloon, Hong Kong – January 30, 2018: As businesses target reduced downtime through their aggressive DR strategies, aiming for unprecedented benchmarks, MSPs are actively on the lookout for solutions that can help them provide services to meet the highly-set standards. Ahsay Systems Corporation, a leading white label backup software developer, provides MSPs with a cloud backup platform that comes integrated with granular restore functionality, enabling them to retrieve specific files in an instant and thus reduce system downtime for their customers. 

Businesses around the world are drastically reshaping their IT frameworks as they try to make room for virtualization, and software and hardware deployments that could help them reduce downtimes in event of an IT disaster. This has forced MSPs to up their game and incorporate offerings in their service arsenal which can accommodate the scope of transformation as pursued by the business community. Among the many disruptions entailing the transformation, the most challenging ones to deal with are those that are the result of newly shaped hybridized model, such as reduced downtime while trying to recover applications and files housed in a virtual environment. As if keeping RTO low in itself wasn’t already a difficult task.

Ahsay Systems Corporation is a world-leading developer of backup software solutions, headquartered in Hong Kong. The company has a global clientele, and primarily services the MSP industry. Included in its product catalogue is a virtualization backup software exclusively designed for VMware and Hyper-V platforms. The software has undergone many developments since its launch, and with every new version the company has incorporated new features in it. From Ahsay Cloud Backup Suite version 7.13 onward, the development team added granular restore to its already expansive functionality set. The feature allows MSPs to perform granular level recoveries which significantly speeds up recovery operations and reduce system downtimes.

Expanding on the incorporation and how it has been helping businesses worldwide, Schubert Chong, CEO of Ahsay had this to say, “We decided to integrate this feature with our Ahsay 7.13 release. With the release, we saw an overwhelming appreciation for the granular restore feature and so we decided to retain it in all future software releases. Our development team really changed the market dynamics with the introduction, as not many Hyper-V or VMware backup software solutions offered the functionality at that time and they don’t even offer it now. MSPs could finally provide their customers with a service that would reduce their downtimes in virtual environments.”

More details about the virtualization backup software can be obtained from company’s official website.

About Ahsay Systems Corporation Limited

Ahsay Systems Corporation Limited is the world’s leading backup software vendor, providing backup for service provider, assisting them in delivering secure backup products and services to their business customers.

Contact Details



28/F., Ford Glory Plaza,

37 Wing Hong Street,

Lai Chi Kok, Kowloon,

Hong Kong

International Hotline:

+852 3580 8091

6 Hyper-V Backup Tips for MSPs


The advent of virtualization platforms has completely transformed the way files were backed up in the past.

Hyper-V is a virtual machine that requires a guest-level backup to keep files and folders of the guest VMs safe. With Hyper-V backup, files can be accessed while they are being executed and can be saved on tapes, disks or even in the cloud.

If you are an MSP offering Hyper-V backup to your customers, you need to stay on top of your game. Any oversight on your part can prove to be quite costly.

Here are 6 tips for MSPs regarding Hyper-V backup: 

1. Employ Special Backup Software

Many Managed Service Providers use scripts for backing up on virtual machines. This is not a good practice as these scripts lack essential capabilities, such as error detection, file verification, etc.

That’s the reason a dedicated and specialized software should be used. This tool can respond well to changes and upgrades and is more reliable.

2. Make Sure You Regularly Backup

This one’s pretty obvious. Although virtual platforms are free from physical limitations, they might crash or the software might corrupt.

Regularly backing up data will ensure that you have the most recent data available for your client.

3. Do Not Expand Virtual Disks Often

Adding virtual machines can slow down the process of backup. This is because the host needs to search through different disks to find where data is located and then, back it up.

4. Make Sure that Hyper-V Integration Services Stay Current

It is very important that the host and Hyper-V machine communicate effectively. This is where Hyper-V integration services come into play. It is through the integration components that backup signals pass from the host to the machine. What’s more, the integration services also allow for live backup.

5. Choose Appropriate Compression Mode

Depending on the amount of data you want to backup and the hardware you have, you should choose a suitable compression mode. This might take a bit of experimentation.

Opting for a higher compression rate may cost you more, but it can utilize storage space better without a big increase in time.

6. Keep Installing Windows Update

Installing Windows updates on VMs is important because not only does it protect servers from malicious intent, it is also a better version altogether.

There are quite a few reported bugs and the great thing about Microsoft is that it fixes them and doles out improved updates.

With a team of savvy tech professionals, Ahsay offers a comprehensive Hyper-V backup and recovery solution which helps MSPs provide a safe virtual environment to their customers.