Granular Recovery – What You Need to Know About It

Granular Recovery – What You Need to Know About It

For MSPs, juggling customers’ varying recovery requirements is not an easy task. And if a requirement concerns the ability to make the recovery of a specific file possible, without actually performing a complete restoration, things can get even more challenging.

It could be like finding a needle in a haystack—in a limited time.

The solution as such could seemingly appear impossible… if you haven’t been keeping pace with granular recovery technology.

What is Granular Recovery Technology?

Granular recovery technology or simply granular recovery is a type of recovery method that allows you to perform recovery of files on a granular (individual) level. You don’t have to perform a full recovery.

To elaborate, let’s say one of your customers gets hit by a security breach.

The hacker installs a ransomware and demands money from your customer, in exchange for passcode. The solution proposed by the hacker is not acceptable in any way to your customer. They call you and ask you to perform a recovery operation over the backed-up data, emphasizing the importance of reduced downtime.

This means you will have to prioritize the recovery of critical files. Once all such files have been restored, you can then work to recover the less critical files.

You can do this easily by using a software with granular restore functionality. You can search for important files that lie somewhere in the corner of a backup set, mark them and get them recovered, while the rest of your customer’s backup data pile remains untouched.

And that is what granular recovery technology is and what it does.

As far as the technology’s business benefits are concerned, as viewed from the perspective of an MSP, here are a few of them:

  • It allows you to provide value added services to your customers. This way, you can establish a loyal customer base.

  • You can advertise it as a completely separate service offering, and engage more customers through it.

  • In consideration of the above two benefits, you increase your revenue.

  • It allows you to facilitate recovery operations in lesser time.

In conclusion, granular recovery technology is good for everyone involved—for you and for your customers. As such, it could be a valuable addition to your service catalogue.

See how Ahsay’s Graular Restore for VMware ESXi works:

About Ahsay Systems Corporation

Ahsay Systems Corporation is a leading backup software developer, offering VMware and Hyper-V back-up software designed with granular restore functionality, along with other managed backup service solutions for MSPs. The company’s developed platforms are designed to provide high level of reliability and security. For more details call at 852 3580 6976 or email at

Ahsay Offers MSPs Granular Restore for VMware and Hyper-V Backups

Kowloon, Hong Kong – January 30, 2018: As businesses target reduced downtime through their aggressive DR strategies, aiming for unprecedented benchmarks, MSPs are actively on the lookout for solutions that can help them provide services to meet the highly-set standards. Ahsay Systems Corporation, a leading white label backup software developer, provides MSPs with a cloud backup platform that comes integrated with granular restore functionality, enabling them to retrieve specific files in an instant and thus reduce system downtime for their customers. 

Businesses around the world are drastically reshaping their IT frameworks as they try to make room for virtualization, and software and hardware deployments that could help them reduce downtimes in event of an IT disaster. This has forced MSPs to up their game and incorporate offerings in their service arsenal which can accommodate the scope of transformation as pursued by the business community. Among the many disruptions entailing the transformation, the most challenging ones to deal with are those that are the result of newly shaped hybridized model, such as reduced downtime while trying to recover applications and files housed in a virtual environment. As if keeping RTO low in itself wasn’t already a difficult task.

Ahsay Systems Corporation is a world-leading developer of backup software solutions, headquartered in Hong Kong. The company has a global clientele, and primarily services the MSP industry. Included in its product catalogue is a virtualization backup software exclusively designed for VMware and Hyper-V platforms. The software has undergone many developments since its launch, and with every new version the company has incorporated new features in it. From Ahsay Cloud Backup Suite version 7.13 onward, the development team added granular restore to its already expansive functionality set. The feature allows MSPs to perform granular level recoveries which significantly speeds up recovery operations and reduce system downtimes.

Expanding on the incorporation and how it has been helping businesses worldwide, Schubert Chong, CEO of Ahsay had this to say, “We decided to integrate this feature with our Ahsay 7.13 release. With the release, we saw an overwhelming appreciation for the granular restore feature and so we decided to retain it in all future software releases. Our development team really changed the market dynamics with the introduction, as not many Hyper-V or VMware backup software solutions offered the functionality at that time and they don’t even offer it now. MSPs could finally provide their customers with a service that would reduce their downtimes in virtual environments.”

More details about the virtualization backup software can be obtained from company’s official website.

About Ahsay Systems Corporation Limited

Ahsay Systems Corporation Limited is the world’s leading backup software vendor, providing backup for service provider, assisting them in delivering secure backup products and services to their business customers.

Contact Details



28/F., Ford Glory Plaza,

37 Wing Hong Street,

Lai Chi Kok, Kowloon,

Hong Kong

International Hotline:

+852 3580 8091

Ahsay Backup Software v7.13 Introduces Granular Restore


Ahsay Backup Software Version 7.13 is released now! The Granular Restore feature enables businesses to minimize recovery time through quick access and restore of individual folders and files within a VM, without the need to restore the whole VM first.

Download Granular Restore Factsheet at:

Download FREE trial now at:

For details of this version, read the Release Notes at:

5 Q&A about Granular Recovery Technology

With Granular Recovery Technology set to be introduced in the coming Ahsay Backup Software release, let’s take a look at the 5 common Q&A about this latest feature.

1. What is granular recovery?

Granular recovery is an advanced technology that enables businesses to perform both file and image-based level recovery from a single pass backup operation. Many backup solutions require multiple backup sets to recover both individual files or folders and an entire virtual machine image. Granular recovery provides the ability to recover specific files in seconds from a single backup, without the need to restore an entire VM or perform a secondary redundant backup. This dramatically reduces the recovery time objective (RTO) and the footprint of backup on storage resources.

2. What applications does Ahsay granular recovery support?

Ahsay granular recovery can be used with three types of backup sets, namely file (called Open Direct), Microsoft Hyper-V, and VMware ESXi/vCenter.

3. What is the difference between traditional recovery and granular recovery?

Traditional backup and recovery procedures have been arduous and time-consuming whereas granular recovery offers swift recovery and cost-effectiveness. Take VMware as an example:

If your customers wish to restore individual files from a guest VM, the old school method requires two separate backup sets, one for the VM image and the other for the individual files. This also means they need two client access licenses. As the entire VM has to be completely restored before you can access any individual file, the restore time could be long if the VM size is large.

As opposed to the traditional method, with Ahsay granular recovery technology your customers only need one backup set for the VMware guest VM and just one client access license to achieve the same restore purpose. The backup storage required for one backup set is less and they can also save much time in backup and recovery to restore their desired files.

4. Does granular recovery address disaster recovery issues?

Granular recovery technology greatly eases disaster recovery through fast recovery of mission-critical production data. While full backup image restore is always an option, what if your customer is facing serious downtime only because of the significant time it takes for VM restore? Granular recovery provides another option to recover the data promptly.

With Ahsay granular recovery, you can restore only the exact essential files your customers require at the moment so that their urgent business operations can resume right away. Meanwhile, IT admin can work on restoring the rest of the data that carry a lower significance. As you can see, granular recovery is ideal for products like VMware and Hyper-V, which compose an advanced architecture and would take much time to recover from a base image.

5. Should MSPs care about this technology?

As an MSP, you should. Adding a granular recovery solution will be profitable to both you and your customers if you are offering or planning to offer data backup and recovery services. You will be able to provide value-added solutions and most up-to-date services to your customers; and it will come very handy when they need quick access and recovery of specific items from a large backup in different scenarios. If you could show your potential and existing customers with a few use cases on how granular recovery could reduce downtime, save resources and raise productivity, there is no reason why they wouldn’t want to join hands with you.

See How Ahsay’s Granular Restore for VMware Works