Why Offer Office 365 Exchange Online Backup Solution to Your Customers?


Microsoft Office 365 is the most common business productivity suite nowadays, and millions of organizations have migrated their on-premises Exchange email infrastructure to Office 365 Exchange Online. There circulates an opinion that once the email data is in the cloud there is no need to worry about backing it up. After all, Microsoft guarantees 99.9% uptime and the fidelity of customers’ Office 365 data within their data centers. But does it mean that Microsoft provides adequate data backup and restorability that meet the business needs or internal service level agreements? As MSPs, take a closer look and it is not difficult to find good reasons to offer Office 365 Exchange Online backup solution to your customers.

Microsoft only protects customers’ data from disasters that happen at its data centers

Database Availability Group (DAG) is Microsoft’s core technology for protecting Office 365 Exchange Online data. With multiple data centers located all over the world, the redundant network architecture hosted by Microsoft ensures that if an outage occurs at one data center, another can function as backup. While customers’ Exchange Online data is protected from catastrophic disasters that may happen at Microsoft’s data centers, it is not safe from unpredictable incidents such as:

Deleted item recovery is restricted to retention policy

When user deletes a message, it goes to the Deleted Items folder. If the message is removed from the Deleted Items folder, it moves to the Recoverable Items folder where it is stored for 14 days by default, and the retention period is a policy that can only be extended at administrator level. This is the first line of defense as users can still retrieve a deleted item as long as its retention period has not elapsed. But after that period, the message disappears permanently because emails purged from the Recoverable Items folder cannot be recovered. Users would need to contact Microsoft support and wait for a solution with no timeline guaranteed.

Item-level recovery is far from adequate

Item-level recovery alone is far from adequate. If a folder has been deleted from Deleted Items, one can recover only single items that the folder included, not the folder itself. It means that emails will be recovered to Inbox, not to the original folder. As pointed out by a Microsoft MVP, item-level recovery only protects an organization against deleting items such as email messages, but it does not allow recovery of a corrupt mailbox. Microsoft has designed Office 365 in a way that organizations do not need to worry about the core infrastructure, but has also limited the administration and end user backup and restore capabilities. Microsoft admitted that point-in-time restore functionality is also absent in Office 365 Exchange Online. In case the state of mailbox data is damaged due to unexpected third party activities such as hacker intrusion or on-purpose deletion, administrators would not be able to recover the mailbox data to an earlier point in time.

In-Place Hold or Litigation Hold is not without limitation

Microsoft does offer a functionality to put a mailbox on In-Place Hold or Litigation Hold for keeping all data in the Recoverable Items folder indefinitely. This option is solely for legal actions in a company and is available only in the most expensive Office 365 Enterprise Plans E3 and E4. It is important to note that the size of the Recoverable Items folder of the mailbox may increase quickly depending on number and size of items deleted or modified. Once the 100GB quota is exceeded, Office 365 will start to delete data from this folder and the data may become non-recoverable.

Recovery using an exported PST file is time-consuming and cumbersome

As a last resort, administrators can search for deleted emails using eDiscovery and export the deleted data to a PST format file. The major downside is that only one mailbox can be exported at a time and there are no PowerShell cmdlets for that purpose, which means it would take a great deal of time for administrators to handle a large number of user mailboxes. Besides, deleted emails found by eDiscovery are not recovered directly to an original location; administrators need to export them to a PST file first, then import to the user’s mailbox, and move the emails manually to original folders. Moreover, a desktop version of Outlook is required to restore deleted emails using a PST file because the Outlook Web version cannot open PST files. This whole process of recovery consumes a lot of time and resources from IT admins and could consequently impact the business.

It is a golden opportunity to offer Office 365 Exchange Online cloud and local backup solution

The native Office 365 Exchange Online backup and restore methods are in no way a comprehensive backup and restore solution and are insufficient to avoid critical data loss. No companies can risk all of their critical mailbox data being in the hands of one provider. As more and more customers are looking for a way to back up their Office 365 email data to another location, it is a golden opportunity for MSPs to tap into the ever-growing Exchange Online data backup market.

Ahsay’ Office 365 Exchange Online Backup

We have a complete Office 365 Exchange mailbox backup solution that empowers you to give your customers absolute peace of mind. It is a fully automatic backup system that backs up Office 365 Exchange data to a local server or another cloud, and enables quick recovery of full mailboxes or individual items with just a few clicks. Click here if you would like to find out more.

Partner with Ahsay to Capture Cloud Backup Business Opportunities Today

Specializing in online backup cloud solutions, Ahsay develops the next generation backup and recovery software for businesses to securely back up their servers and workstations to the cloud and local storage. With the global backup market continuing to expand swiftly, the opportunity is heading towards online backup providers. Thousands of MSPs and resellers from over 75 countries around the world have already partnered with Ahsay to provide cloud backup services or resell our software directly to their customers.

Eager to know more about us? Check out our video and partner with us today!

The 5 Fundamentals Of Modern Data Protection

Welcome to the era where data is king. Today, databases and information is the foundation of every business. The loss or inability to access any of this could be permanently damaging for businesses. In some cases, it could spell the end of a company.

And hence, from this growing significance rises the critical role of managed service providers to offer top-notch and reliable backup services to these businesses, so that they are continuously on the go! Continue reading to learn about the 5 fundamentals of modern data protection and backup services.

1. Local, Online, and The Cloud

As a managed service provider, your offerings should offer flexibility and various choices to your business customers. Depending on the backup solution provider you choose, you are afforded numerous possibilities to protect your customers’ data. However, it all begins with one decision: Where are you backing up their virtual machines and other databases? Is it a locally hosted backup server, online backup software, or would you rather opt for cloud backup? With cloud backing, you forego the need to maintain any server and storage hardware.

2. Quick Response Time

One of the key concerns that your business end-users will face, is the certainty and assurance that they will have quick and prompt access to their stored data in case of a loss. If, for whatever reason, you fail to meet your objective, you’re risking losing a customer. Business continuity is a factor that businesses are taking quite seriously today more than ever.

3.  Supporting VM, Database, and System Backup

We asked some business analysts what their data protection expectations were. What was that single most important factor that they would not compromise on? In summary, it was basically ‘data protection at every level’. This means, applications and databases such as VMware, Microsoft Hyper-V, Microsoft Exchange Server DAG, Microsoft Exchange Server database, MySQL Database, had to be backed up via continuous data protection methods.

4. Security

As the dawn of technology allows businesses to equip themselves with the latest means of optimizing business processes, it also makes them quite vulnerable to the various threats of the virtual world. From data breaches to malware and viruses, their data is always under threat. Hence it is imperative that managed service providers take initiatives to develop a strong, impregnable security system.

5. Support System

Every service offering needs to be backed up by professional customer service support staff. This is one of the primary reasons behind the loss of business customers. Stay connected with your clients, continuously offering them hassle-free software upgrades and backup training to enhance their data backup.

Provide Your Business Customers The Best!

Ahsay Systems Corporation Limited is the world’s leading backup software vendor, providing backup for service provider assisting them in delivering secure backup products and services to their business customers. AhsayRDR is a high scalability component designed for MSPs with a fast growing number of backup users.

If you’re looking to increase the efficiency of your backup services, get in touch with them now by visiting their website, http://www.ahsay.com/