For MSPs, juggling customers’ varying recovery requirements is not an easy task. And if a requirement concerns the ability to make the recovery of a specific file possible, without actually performing a complete restoration, things can get even more challenging.
It could be like finding a needle in a haystack—in a limited time.
The solution as such could seemingly appear impossible… if you haven’t been keeping pace with granular recovery technology.
What is Granular Recovery Technology?
Granular recovery technology or simply granular recovery is a type of recovery method that allows you to perform recovery of files on a granular (individual) level. You don’t have to perform a full recovery.
To elaborate, let’s say one of your customers gets hit by a security breach.
The hacker installs a ransomware and demands money from your customer, in exchange for passcode. The solution proposed by the hacker is not acceptable in any way to your customer. They call you and ask you to perform a recovery operation over the backed-up data, emphasizing the importance of reduced downtime.
This means you will have to prioritize the recovery of critical files. Once all such files have been restored, you can then work to recover the less critical files.
You can do this easily by using a software with granular restore functionality. You can search for important files that lie somewhere in the corner of a backup set, mark them and get them recovered, while the rest of your customer’s backup data pile remains untouched.
And that is what granular recovery technology is and what it does.
As far as the technology’s business benefits are concerned, as viewed from the perspective of an MSP, here are a few of them:
It allows you to provide value added services to your customers. This way, you can establish a loyal customer base.
You can advertise it as a completely separate service offering, and engage more customers through it.
In consideration of the above two benefits, you increase your revenue.
It allows you to facilitate recovery operations in lesser time.
In conclusion, granular recovery technology is good for everyone involved—for you and for your customers. As such, it could be a valuable addition to your service catalogue.
See how Ahsay’s Graular Restore for VMware ESXi works:
About Ahsay Systems Corporation
Ahsay Systems Corporation is a leading backup software developer, offering VMware and Hyper-V back-up software designed with granular restore functionality, along with other managed backup service solutions for MSPs. The company’s developed platforms are designed to provide high level of reliability and security. For more details call at 852 3580 6976 or email at firstname.lastname@example.org.