Ahsay V6 Best Effort Support

As announced last year, Ahsay Backup Software Version 6 will enter EOL stage by end of year 2018 according to the plan.

ACP server for Version 6 will be decommissioned by then also.  Partners are reminded to build and save their own branded installer before 31 December 2018.

After the EOL being in effect, limited support will apply to Version 6.  That means Ahsay technical team as well as development team will offer “Best Effort Support” to all Version 6 partners who are under valid maintenance.  Partners will continue to have access to the License Management Portal so they can allocate their licenses if needed.

Further details of the scope of “Best Effort Support”:

  • Same support hours under standard support or Premium service
  • Providing guidance to upgrade to the Sunset Version 6, i.e. v6.29 or Version 7 and future release of Version 8
  • Troubleshooting that includes assistance in retrieving and interpreting system logs
  • Assisting in recovering the system or client setup if possible
  • Recovering backup or restore data if resolvable by our engineer
  • Identifying whether enhancements are done in Version 7

The above applies to software release of v6.29.  Any prior V6 release versions are outdated and Ahsay will not offer support any longer after Version 6 EOL.

To clarity, “Best Effort Support” will NOT include:

  • Developing hotfix and bug fix that is covered in Version 7, which is generally tied in to Java 7 implementation
  • Offering solution in protection from vulnerability covered in Java 7 and Tomcat 7. This can be fixed by upgrade to Version 7
  • Supporting new SSL certificates other than those already made available in current Version 6 version (i.e. v6.29)
  • Likewise, handling enhancement requests that is covered in Version 7, which include additional support for new versions of Operating Systems and Applications
  • Releasing new service packs or updates to operating systems and applications already supported on Version 6

Please contact us if you have any question on this Best Effort Support at partners-kb@ahsay.com or by means of a support ticket in our Partners Portal (www.ahsay.com/partners)

Ahsay Backup Software v7.15 Supports Exchange 2016 Mail Level Backup

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Ahsay Backup Software Version 7.15 is released now! This version now supports Exchange Server 2016 mail level backup with flexible deployment options, scheduling and better cost and resource effectiveness.

Learn more about this new feature at: https://ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_products_backup-software_ahsayobm_modules_exchange-mailbox_benefits

Download FREE trial now at: www.ahsay.com/freetrial

For details of this version, read the Release Notes at: http://ahsay-dn.ahsay.com/document/v7/71508/customer/cbs-release-notes.htm

A Talk to Hong Kong SMBs on Ransomware Protection

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The Hong Kong Information Technology Industry Council, Group 25 under Federation of Hong Kong Industries (FHKI), organized a seminar entitled “SMB IT Defense Strategies…Wanna CRY again!” on October 23, 2017. Ahsay was honored to participate in the seminar and share insights with Small to Medium Businesses in Hong Kong on enhancing data security and defending against ransomware. Our CEO, Mr. Schubert Chong, delivered a talk to the audience on the importance of backup and introduced different strategies to avoid data loss through using Ahsay Backup Solution. Continue reading

Ahsay 2017 Year End Promotion is On. Stock Up before Price Increase!

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Ahsay 2017 Year End Promotion is on now through November 30th, 2017. We have special offers on license purchase, meter deposit, and professional services.

2017-year-end-sale-forum2017-year-end-sale-forum2There will be a price increase starting in January 2018. Discounts in this promotion are based on the existing pricing in 2017. Take advantage of the discounts to purchase in advance and put your licenses in stock for 12-months before price change.

Get the offers now: https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_promotion_year-end-sale-2017

If you have any questions, contact our Sales team at partners-kb@ahsay.com.

Termination of Meter Offering in Version 6

We have posted the end of support of Version 6 of the Ahsay Backup Software early this year. In light of the decreasing demand of Version 6 under the meter model, we have decided to terminate the offering of meter model in Version 6 on November 30, 2017. All meter partners currently in Version 6 are required to upgrade their software to Version 7 before November 30, 2017.

We have special offer to facilitate partners’ upgrade to Version 7 to either stay in the meter model or move to purchase key(s). For details, please contact our sales team at partners-kb@ahsay.com.

5 Latest Backup and Recovery Trends

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The IT landscape is growing faster than ever. The tech revolution has made data security all the more important.

From cloud adoption to expansion of various data repositories, Managed Service Providers (MSPs) are employing latest procedures for backup and recovery.

As an MSP, you should be aware of the latest happenings in the technology landscape. Any form of data loss can prove to be quite detrimental for you and your client. We, at Ahsay, have outlined some latest data security and backup trends. Read on:

1. The Transition toward the Cloud Is Happening and It’s Real

As the world’s data is increasing at rapid rates, more and more cloud technology seems to be implemented.

The amazing advantage of the cloud technology is that it keeps data safe without companies having to buy extra space for large machines. What’s more, cloud technology has made data safety more affordable and scalable for companies.

2. Cyber Threats Are Continuously on a Rise

We live in a digital era. Like many things, technology has also changed the way crimes were carried out in the past.

Today, companies are more vulnerable to cyber criminals. This is the reason frequent, automatic data backup by a reliable source has become so important.

3. The Internet of Things (IoT) Technology will prove to be a Game Changer

The Internet of Things (IoT) technology, previously considered a topic of science fiction, is now becoming a reality.

The technology will be generating immense amounts of data. This will mean that MSPs will need to adapt and enhance their mechanisms.

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4. As-A-Service Models Will Continue to Evolve

This one is related to cloud computing. The advent of cloud has converted IT services from something a company managed to something it consumes.

The latest DRaaS (Disaster Recovery as a Service) applies to data backup landscape. This model allows MSPs to manage company’s data remotely and provide efficient recovery in case of any data loss.

5. Machine Learning will be implemented for Big Data

Artificial Intelligence (AI) technology is not new. However, its application to data management and backup is quite recent.

Intelligent systems are being designed to make data storage more efficient. By imitating functions of the human brain, the backup systems of future will be safer than ever. What’s more, these solutions will prove to be quite cost-effective for MSPs.

If you are looking for a whitelabel backup solution for managed backup services for your clients, Ahsay can be the solution. From server-side replication to live monitoring, our solution provides a secure managed data backup service.