Top 8 Reasons for Missed Backups when using Ahsay Backup Software

Top 8 Reasons for Missed Backups when using Ahsay Backup Software

Have you ever wondered the reasons for those missed backups by your backup users? The following are top 8 reasons for missed scheduled backups, and their resolutions.

Reason #1: The client machine was shutdown or in hibernation mode at the start time of the scheduled backup.
Resolution: Make sure the machine is powered on or not hibernated at the scheduled backup start time.

Reason #2: The client machine is not connected to the network, thus no access to the backup server.
Resolution: Get the machine connected to the network.

Reason #3: For machine that connects to the internet via a proxy server, there are any bandwidth or access restriction on the proxy server which stops the client agent’s connection to the backup server.
Resolution: Edit the bandwidth or access restriction on the proxy server to allow AhsayOBM / AhsayACB client agent to connect to the AhsayCBS server during the backup window.

Reason #4: Firewall setting has been changed on the client machine or network.
Resolution: Edit the firewall setting to allow AhsayOBM / AhsayACB client agent to connect to the AhsayCBS server via HTTP and HTTPS.

Reason #5: The scheduler service for the backup agent is not running.
Resolution: Inform the user to try restarting the AhsayOBM / AhsayACB services and see if the next scheduled backup can be resumed.

Reason #6: The login password for the backup agent has been updated recently either through AhsayCBS user web console, or through the client agent on another machine using the same user account.
Resolution: Inform the user to login to the backup agent on the affected client machine to refresh the settings.

Reason #7: The Windows login password has been recently updated.
Resolution: The user needs to update password for this backup set in “User Authentication for Windows” through the client agent.

Reason #8: AhsayOBM / AhsayACB client agent was accidently uninstalled from the client machine.
Resolution: Reinstall the client agent and then login to the client agent with the original user account.

If none of the above resolutions solves your missed backup problem, contact our Customer Service for troubleshooting.

5 Q&A about Granular Recovery Technology

With Granular Recovery Technology set to be introduced in the coming Ahsay Backup Software release, let’s take a look at the 5 common Q&A about this latest feature.

1. What is granular recovery?

Granular recovery is an advanced technology that enables businesses to perform both file and image-based level recovery from a single pass backup operation. Many backup solutions require multiple backup sets to recover both individual files or folders and an entire virtual machine image. Granular recovery provides the ability to recover specific files in seconds from a single backup, without the need to restore an entire VM or perform a secondary redundant backup. This dramatically reduces the recovery time objective (RTO) and the footprint of backup on storage resources.

2. What applications does Ahsay granular recovery support?

Ahsay granular recovery can be used with three types of backup sets, namely file (called Open Direct), Microsoft Hyper-V, and VMware ESXi/vCenter.

3. What is the difference between traditional recovery and granular recovery?

Traditional backup and recovery procedures have been arduous and time-consuming whereas granular recovery offers swift recovery and cost-effectiveness. Take VMware as an example:

If your customers wish to restore individual files from a guest VM, the old school method requires two separate backup sets, one for the VM image and the other for the individual files. This also means they need two client access licenses. As the entire VM has to be completely restored before you can access any individual file, the restore time could be long if the VM size is large.

As opposed to the traditional method, with Ahsay granular recovery technology your customers only need one backup set for the VMware guest VM and just one client access license to achieve the same restore purpose. The backup storage required for one backup set is less and they can also save much time in backup and recovery to restore their desired files.

4. Does granular recovery address disaster recovery issues?

Granular recovery technology greatly eases disaster recovery through fast recovery of mission-critical production data. While full backup image restore is always an option, what if your customer is facing serious downtime only because of the significant time it takes for VM restore? Granular recovery provides another option to recover the data promptly.

With Ahsay granular recovery, you can restore only the exact essential files your customers require at the moment so that their urgent business operations can resume right away. Meanwhile, IT admin can work on restoring the rest of the data that carry a lower significance. As you can see, granular recovery is ideal for products like VMware and Hyper-V, which compose an advanced architecture and would take much time to recover from a base image.

5. Should MSPs care about this technology?

As an MSP, you should. Adding a granular recovery solution will be profitable to both you and your customers if you are offering or planning to offer data backup and recovery services. You will be able to provide value-added solutions and most up-to-date services to your customers; and it will come very handy when they need quick access and recovery of specific items from a large backup in different scenarios. If you could show your potential and existing customers with a few use cases on how granular recovery could reduce downtime, save resources and raise productivity, there is no reason why they wouldn’t want to join hands with you.

See How Ahsay’s Granular Restore for VMware Works

For v7, if users have the option of backing up to big data companies, how am I going to sell my backup space?

We recently received many inquiries from MSPs similar to this one.

Don’t worry. With the new Group Policy Management feature in v7, you are allowed enable or disable the use of user’s own cloud storage on the client (AhsayOBM / AhsayACB) side. If you don’t prefer to let customers back up to their own cloud storage, simply disable the option, so that there won’t be any cloud storage option available in the AhsayOBM / AhsayACB user interface.

Besides, on the backup server (AhsayOBS) side, you can still use your cloud storage accounts (e.g. Amazon S3, Google Cloud Storage) as the storage options for your customers to choose. By giving these options customized names and icons, your customer won’t know where the true destinations are.

If you have any other questions related to our v7, please feel free to post them under this thread of our forum.

Questions from a Managed Service Provider

Here are some questions received recently from a managed service provider who are looking for a new backup software to replace his existing one. The new software has to be designed for managed service providers (MSPs), and he would like to see if Ahsay can meet these requirements:

  • I want to buy backup software only
  • I want to host the software on our servers
  • I want the backup software to be customizable
  • I want the user interface to have Spanish or Catalan support

1. Ahsay only sells backup software. No other service (such as managed storage) or hardware will be bundled with the software that we are selling.

2. Our backup server and replication software will be hosted by managed service provider. The client backup agent will be installed on your customers’ machines that need to be backed up. Here’s an overview. Our software has 4 core components. AhsayOBS is the centralized management console that needs to be installed on your backup server for hosting all the backup accounts and data. AhsayOBM and AhsayACB are the backup applications (agents) that need to be installed on the server, desktop and laptop machines that need to be backed up. AhsayOBM / AhsayACB then backs up data to the AhsayOBS through http/https protocol. AhsayRPS is the replication application for near real time replication of data from AhsayOBS to an offsite replication server for added protection. Please refer to the “Products” section on our website for the details of each application.

3. Ahsay Backup Software is fully customizable if you have purchased a one-time Rebranding Option. Then, all the graphics and wordings that appear within  AhsayOBM/AhsayACB/AhsayOBS/AhsayRPS can be customized through our easy-to-use Customization Portal.

4. Our software now supports 32 languages, including Spanish and Catalan, which covers over 90% of worldwide population.